Volvo’s current roster of car connected technologies already delivers time-saving conveniences such as in-car delivery, valet service and fuel delivery to Volvo drivers in select areas. Now the automaker is delivering a higher level of safety and peace of mind.
Volvo Car USA, through its next generation of Roadside Assistance technology, will reduce the amount of time Volvo customers have to wait when they need help.
“Our next generation roadside assistance provides transparency to the affected customers,” said Bill Casey, Director of Customer Care and Dealer Support, Volvo Car USA. “Real time tracking will allow customers to know exactly when help will arrive and whom to expect. It will dramatically cut down on the response time, setting a new benchmark in the industry.”
A ride-sharing interface allows Volvo drivers to locate the precise location of roadside assistance vehicles. Volvo Customer Care agents are on duty 365 days of the year to assist drivers in need as they also have access to real-time tracking of the vehicles.
In-car delivery and services
In-car delivery of groceries and other packages has been available to European Volvo drivers since 2015. Onsite car washing services and fuel delivery has been available via Volvo’s digital key technology and a smartphone app to Volvo drivers in Seattle and San Francisco since 2017. With it, the West Coast drivers can schedule times for fuel ups or set the system to call for fuel delivery when the fuel tank hits a certain capacity.
“The exceptional customer satisfaction scores for European in-car delivery and mobile fuel and wash services tells us that our connected car strategy is on the right track,” said Anders Tylman-Mikiewicz, Vice President Consumer Connectivity Services for Volvo Cars. “We are continuing to identify the areas where customers can save time or reduce stress and integrated those solutions into our connect car platform.”
Volvo drivers in Palo Alto have piloted a valet service — Pickup and Delivery — which lessens the stress and time commitment of maintenance appointments as well as delivers a vehicle for use while their Volvo is in the shop.
Digital Key Sharing
The new XC40 boasts digital key sharing as a standard feature. This technology allows drivers of the XC40 to share driving responsibilities — without relinquishing their key — with trusted family members or friends.
The connected car technologies engineered by Volvo makes driving and many driving responsibilities easier, more convenient and less stressful. The next generation Roadside Assistance is an incredible addition to Volvo’s already impressive list of connected car services for drivers in the U.S. and abroad.
This article is presented by Kundert Volvo Cars in Hasbrouck Heights.