Client Services

IMN has always put its customers first, and it continues to evolve the ways in which it supports them. Its Client Services team provides:

  • Pre-sales Support. As prospects explore the extensive opportunities available through IMN’s offerings, the Client Services team helps them to understand how these services can meet their strategic and tactical objectives. In addition, the Client Services team addresses any technical requirements that might arise as prospects integrate IMN services into their marketing and sales programs. The team provides demos to prospects, and supports trials.
  • Post-sales Support. The Client Services team provides ongoing technical support for IMN customers. Customers enjoy the continuity of working with the same team as they move from pre-sales questions to post-sales setup, training, deployment and ongoing use.
  • Implementation Services. The training offered during implementation by the Client Services team helps customers increase their understanding of the functionality and capabilities of IMN products. To ensure a successful launch of an IMN e-newsletter program, the Client Services team advises customers on everything from building a template, to importing subscriber names, to understanding the full breadth of reporting and analytics available after each mailing.
  • Managed Services. Through IMN’s fee-based Managed Services option, the Client Services team will manage all aspects of an IMN program. This includes building a template that works with a customer’s corporate identity and marketing objectives; importing and managing subscriber data; mailing e-newsletters; and developing comprehensive reports and analytics after each mailing.
  • Consulting. The Client Services team provides other fee-based consulting such as project management or integration assistance, to meet unique customer needs.

For more information on IMN's Client Services, contact Kathy Caruso at (781) 672-7000 or email


“Our IMN Account Support Manager noticed that we had updated our web site and she proactively redesigned our newsletter to reflect the new look of our site. I was thrilled! I rarely experience this kind of initiative and customer service.”

Laurie J. Stillwagon, Big Yellow Box


“We really appreciate such fast turn around on the delivery of our newsletter. Thanks again for the excellent service.”

Mark King
General Manager
Roy Robinson Chevrolet, Subaru and RV


Support Hours


8:30 AM-6:00 PM EST



Phone: 781-672-7000, Option 4
866-964-NEWS (6397) US only