Careers at IMN

IMN is the digital marketing company that delivers branded newsletters and content for more than 4,000 organizations worldwide. By combining custom, vertically-oriented content with advanced publishing technology, IMN enables companies to engage with their prospects and customers to drive business results via email, mobile and social platforms. In addition to taking advantage of IMN's expertise within the automotive, banking and direct selling industries, customers benefit from analytics-based services that provide intelligent insight into buying behavior and purchase preferences to successfully encourage brand loyalty and generate leads. For more information, visit http://www.imninc.com.

If you're a talented, creative and high-energy person who is intensely customer-focused, has a bias for action and relishes teamwork, IMN is searching for someone like you! Why work here? IMN is a fun, dynamic, fast-growing company – casual yet professional; fun yet challenging; energetic yet focused.  We are committed to an environment that fosters open communication and teamwork while allowing opportunity for individual achievements.  We offer a rare combination of dynamic, exhilarating and entrepreneurial spirit with a decade of proven success.

If you feel your qualifications match any of the positions listed below please send your Cover Letter and Resume to hr@imninc.com Please include the Title of the Position you are applying for in the subject line.

Account Manager

SUMMARY/PURPOSE:
IMN is hiring an Account Manager, located in our Waltham, MA location, who will work directly with our Loyalty Driver clients to assist them in the development and deployment of their monthly e-newsletter
.
IMN's Loyalty Driver e-newsletter service is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result?  Dealers drive revenue in sales, service and parts.  See http://www.imnloyaltydriver.com for details.

RESPONSIBILITIES/Essential Functions:

  • Manage a client base of up to 200 Auto Dealers for monthly e-newsletter publications
  • Work closely with multiple IMN clients to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
  • Interact daily with clients to set expectations and deadlines for deliverables for the managed service.
  • Manage project timelines and keep clients informed of deliverables and due dates.
  • Communicate best practices to client and act as a knowledge expert for the Loyalty Driver e-newsletter.
  • Collaborate with IMN Sales Managers and Graphics team to successfully set and meet client expectations.
  • Incorporate graphic and administrative elements to create the e-newsletter layout to meet IMN and client requirements.
  • Monitor e-newsletter quality and accuracy of e-newsletter layout and administrative information.
  • Track and record project implementation and status for each individual e-newsletter. 
  • Work with all IMN departments to manage resolution of client issues and problems.
  • Gather client feedback with regard to product functionality and share with the Product Development group.
  • Provide new client training and on-line demonstrations of IMN offerings as needed.
  • Provide back-up customer support via phone and email.

QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.
Other requirements include:

  • College degree or higher
  • Proven experience in client relations and/or account management
  • Ability to set and manage expectations, resource and time management
  • Ability to work well and contribute in a team environment and independently
  • Highly detail-oriented and quality-driven
  • Ability to multi-task and manage projects and clients
  • Knowledge of HTML and Internet software applications
  • Ability to work weekends on occasion,  if necessary

Account Manager - West Coast

SUMMARY/PURPOSE:
IMN is hiring an Account Manager, located in our Waltham, MA location, who will work directly with our west coast Loyalty Driver clients to assist them in the development and deployment of their monthly e-newsletter.
IMN's Loyalty Driver e-newsletter service is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result?  Dealers drive revenue in sales, service and parts.  See http://www.imnloyaltydriver.com for details.

RESPONSIBILITIES/Essential Functions:

  • Manage a client base of up to 200 Auto Dealers for monthly e-newsletter publications
  • Work closely with multiple IMN clients to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
  • Interact daily with clients to set expectations and deadlines for deliverables for the managed service.
  • Manage project timelines and keep clients informed of deliverables and due dates.
  • Communicate best practices to client and act as a knowledge expert for the Loyalty Driver e-newsletter.
  • Collaborate with IMN Sales Managers and Graphics team to successfully set and meet client expectations.
  • Incorporate graphic and administrative elements to create the e-newsletter layout to meet IMN and client requirements.
  • Monitor e-newsletter quality and accuracy of e-newsletter layout and administrative information.
  • Track and record project implementation and status for each individual e-newsletter. 
  • Work with all IMN departments to manage resolution of client issues and problems.
  • Gather client feedback with regard to product functionality and share with the Product Development group.
  • Provide new client training and on-line demonstrations of IMN offerings as needed.
  • Provide back-up customer support via phone and email.

QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.
Other requirements include:

  • Hours: 11 a.m. to 8 p.m.
  • College degree or higher
  • Proven experience in client relations and/or account management
  • Ability to set and manage expectations, resource and time management
  • Ability to work well and contribute in a team environment and independently
  • Highly detail-oriented and quality-driven
  • Ability to multi-task and manage projects and clients
  • Knowledge of HTML and Internet software applications
  • Ability to work weekends on occasion,  if necessary

Associate Editor

SUMMARY/PURPOSE:
The Associate Editor will assist in the development of all IMN editorial products and will help preserve IMN's editorial integrity. As a member of the IMN editorial team, he/she will ensure that IMN's editorial protocol and editorial guidelines are followed, and that material is being uploaded according to deadline.\

RESPONSIBILITIES/Essential Functions:

  • Manage flow of editorial with IMN content vendors and freelancers
  • Verify and edit representative samples of all editorial content
  • Work with OEM specialists and vendors to develop editorial calendars
  • Work with sales and Editorial Director to develop sample content for sales demos
  • Ensure that invoices for content are verified and submitted for processing
  • Perform other duties as required

QUALIFICATIONS (skills/requirements):

  • B.A. degree required
  • A minimum of five years editing experience
  • Demonstrated experience working in an editorial function.
  • Strong communication, interpersonal, writing and copy editing skills.
  • Proficient in Microsoft Office.
  • Proficiency in Photoshop a plus
  • Entrepreneurial attitude
  • Excellent organizational skills

 

Objectives of the Role:

The objectives of this role are to take over the day-to-day editorial responsibilities of managing copy flow to all IMN products. Currently, IMN distributes approximately 250 articles to a half-dozen editorial products, all of which requires some level of editorial oversight. At the moment, the Editorial Director manages this function, but as IMN moves into the social media arena, and begins to offer content as a solution to all of its business units, there is a requirement for an Associate Editor that can work with the Editorial Director to manage this flow of copy.

The first six months, the successful candidate will spend learning about the editorial products that IMN produces, understanding the editorial calendars and deadlines, and working with the relevant internal stakeholders and contributors. The candidate will begin to refine and update the editorial guidelines for each product/client, manage copy flow and edit copy as it arrives.

By the end of the first year, the successful candidate should be working effectively on his or her own, ensuring that all IMN products are successfully updated on schedule, and that sales and the Editorial Director have the sample copy they need to successfully provide potential clients with outstanding, relevant demos.

Collections Specialist

SUMMARY/PURPOSE:

  • The Collections Specialist reports to the Manager, Accounts Receivable / Accounts Payable.  The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. This person provides customer service regarding collection issues, process customer payments, refunds, process and review account adjustments, resolve client discrepancies and short payments.

RESPONSIBILITIES/Essential Functions:

  • Responsible for monitoring and maintaining assigned accounts.
  • Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Enlist the efforts of sales, account management, and senior management when necessary to accelerate the collection process.
  • Communicate and follow up effectively with other departments regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with ASG account managers, auto dealers, resellers and sales.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

QUALIFICATIONS (skills/requirements):

  • 3-5 years High Volume corporate Collections experience.
  • Knowledge of Billing and Collections procedures
  • High School Graduate
  • Some College or BS Degree desirable, but not necessary
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Experience with QuickBooks a plus
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities and priorities

Objectives of the Role:

Assist Accounts Receivable department to determine most effective and economical means of collection for each account and apply standard due diligence practices to collect monies owed.  Work with billing to build customer profiles in order to ensure that purchase orders and contracts match and are in order, bill to addresses and billing contacts are correct, and that billing is submitted in the proper form—electronic or paper—so that client's invoice processing and payment is timely going forward. 

Graphics Designer

SUMMARY/PURPOSE:
Working closely with the Editorial Director, the Graphic Design and Production Specialist provides graphic design and production support to both the Client Services and the Marketing departments, and other departments throughout the company as assigned.

The following functions of role occur simultaneously, therefore the employee must be able to appropriately handle each essential function, prioritize, seek assistance when necessary, and provide analysis and reporting to ensure continuous improvement in all areas.
EDUCATION: Requires a bachelor's degree in graphic design or related field (or equivalent experience), along with knowledge of the principles of communication and marketing.

EXPERIENCE: Requires specific experience editing and designing a variety of HTML-based graphics, usually acquired through two to four years experience working as a designer/production assistant in an advertising or design agency or in an in-house communications department.

SKILL REQUIREMENTS: Requires ability to grasp communications problems, conceptualize visual solutions, and effectively communicate these ideas for approval, both verbally and through rough illustrations and sketches. Ability to take complex information, interpret it and present it to a variety of audiences.
Requires strong project management skills, and the ability to manage multiple projects in a fast-paced, deadline-driven environment.

Requires expert knowledge of software applications Quark Express, Photoshop, Illustrator, InDesign, and Powerpoint.
Familiarity with Word and Excel needed. Must be proficient in both PC and Mac (0SX) platforms.

Marketing Programs Specialist

Summary/Purpose:
The Marketing Programs Specialist will be responsible for all aspects of events and tradeshow participation – from design and set up, to giveaways, to follow through and lead management.  Experience with garnering speaking opportunities, putting together creative traffic generation and follow up programs would be helpful, as would graphic design experience.

Responsibilities:

Working with inside as well as outside resources, he/she will be responsible for the planning, implementation and follow through of key marketing programs.    The primary focus is event support across industries including automobile, banking, credit unions, direct selling and insurance.    This includes hands-on creation and implementation of all programs to ensure they meet or exceed company goals. Functional area responsibility will include:

  • Program measurement
  • Email marketing
  • Online marketing
  • Creative development
  • Sales support materials development

This person will also be the centralized “go-to” person for all marketing programs, and must have a keen eye for detail.
Competencies, Skills and Experience:

  • The marketing programs specialist must have 3 – 5 years of digital marketing experience in a high technology or marketing services company. 
  • Experience must include all of the following technologies:
    • HTML
    • Graphics programs including InDesign or Photoshop
    • Email marketing programs
    • CRM programs (such as salesforce.com)
    • Microsoft business programs including PowerPoint and Excel and the rest of the Microsoft Suite.
  • Must be extremely organized, detail-oriented with a strong sense of responsibility.
  • Must be able to juggle multiple, varying and sometimes changing priorities with aplomb.
  • Must thrive on working in a fast-paced environment with multiple stakeholders.
  • Must be collaborative, but know when to “put pencils down” to meet stated goals.
  • Must have a “can-do” attitude and have the ability to creatively problem-solve to achieve their objectives.

OEM Account Manager

SUMMARY/PURPOSE:
Based out of the IMN Headquarters in Waltham, MA, this position will manage and foster on-board OEM accounts at the corporate level and regional level (when required) as well as support new OEM business efforts both tactically and strategically.  Act as liaison between the Sales (OEM Team, Territory Managers, Telesales), Client Account Services, Marketing, Salesforce and Creative teams to ensure OEM program/partnership is executed according to plan and to standard.

RESPONSIBILITIES:

OEM Client Management

  • Lead IMN point person with OEM - establish/maintain relationship with Lead Client
  • Understand OEM needs, processes, opportunities
  • Travel to Client once a quarter (minimum) to review content strategy, metrics & opportunities (IMN efforts/communications/new products)

New OEM Business Support/Pitches

  • Participate in presentations/presentation development
  • Compile/prepare data information for use with new OEMs
  • Aid in coordinating assets, dealers, content with Client Acct Svcs for sale efforts

Reporting

  • Dealer Enrollments
  • Metrics
    • Monthly eNewsletter OEM reporting
      • National-level
      • Regional-level
      • District-level (in some OEM instances)
    • Quarterly Executive Summaries
  • Monthly OEM Overview/Contract document updates/distribution to ASG and upload to Salesforce
  • Ad hoc reporting from Salesforce

Creative

  • OEM Content Calendar: maintenance, review/approval of OEM, confirmation to IMN team
  • Obtain OEM-supplied final approved content (image assets and copy)
      • Product/Lifestyle info to Craig F/Davis/Client Acct Svcs
      • Promo info to Client Acct Svcs/Craig F
  • Review Parent e-newsletters prior to test sends (i.e. check against content calendar)
  • Review select dealer e-newsletters in-conjunction with test sends
  • Ensure all required approvals have been obtained
  • Ensure OEM requested changes have been completed

New OEM Launches/Dealer Enrollment Support

  • Coordinate masthead options (for dealers and for IMN) for OEM approval/selection/use
  • Coordinate contract development and landing page URL development
  • Create dealer lead files: develop/format source files/mailing files/report files/suppression files, provide to Salesforce Admin for use by Sales teams/Marketing
  • Create program folders in Salesforce and upload all launch materials for full ASG team to access
  • Manage questions through to/from OEM Client and distribute answers/approvals
  • Integral in developing marketing materials, stats, reports, research for sales teams
    • Develop FAQs, collect announcement letters, etc
    • Coordinate marketing material schedules/communications with Marketing

Account Services Communication

  • Conduit to Acct Svcs for the Sales Team (i.e. dealer on-boarding status, enrollment status, dealer send status)
  • Provide OEM updates/information (including dealer lists/Regional break-outs) to Acct Svcs team
  • Investigate/query misc dealer enrollment/contract/payment issues

QUALIFICATIONS (skills/requirements):

  • Bachelor's degree in Business, Marketing, or equivalent.
  • 8+ years automotive industry experience.
  • Strong presentation, communication, client services, project management and interpersonal skills.
  • Strong multi-tasking skills, with flexibility to re-prioritize regularly.
  • Experience with Automotive Industry Clients – Dealers, OEM Corporate, OEM Field.
  • Proficient in Microsoft Office:
    • Excel
    • Word
    • Powerpoint
  • Versed in Salesforce™ navigation, use and report-generation.
  • Confidentiality, high ethical standards, excellent use of judgment and discretion.
  • Entrepreneurial attitude and skills including a willingness to take informed risks.
  • Excellent change management skills to contribute to new organizational growth and product changes.

Sales Operations Analyst

SUMMARY/PURPOSE:
The Sales Operations Analyst has responsibility for managing the Salesforce.com system and providing critical sales and business analyses.

RESPONSIBILITIES:

  • Develop, manage and monitor Salesforce.com database to ensure the functionality meets growing requirements for a unified platform for a growing global sales team
  • Implement new enhancements including creation of custom objects, workflows, email alert templates, reports, and dynamic fields to meet sales needs
  • Develop and improve reports, dashboards, and supporting process flows to provide reliable, accurate, and timely visibility into our Salesforce.com data
  • Work closely with our Marketing  team to keep the database clean and targeted towards ideal prospects in our markets
  • Provide on-going End User Salesforce.com training. Be the Salesforce.com "go-to" person within the organization.
  • Support and proselytize business process best practices within Salesforce.com Work with business owners to develop test case scenarios for functional enhancements using all tools available (development, AppExchange, 3rd party vendors, etc.)
  • Develop and generate Strategic and Tactical sales metrics for Sales and the Executive Team
  • Partner with Marketing to insure that marketing intelligence including competitive information is captured in Salesforce.com and other sales systems
  • Prepare all weekly, monthly and quarterly sales reports and forecasts
  • Create Board Decks, Executive Presentations and Monthly  Business Reviews
  • Generate sales commission reports and compute variable compensation for all sales professional, and working with finance, ensure that Salesforce data synchs with the compensation system to deliver timely and accurate payments to field sales.
  • Work cross-functionally with marketing, legal, finance, services etc. to streamline sales processes and improve sales throughput
REQUIREMENTS
  • Bachelors degree and or equivalent certifications and experience
  • Minimum of three years relevant experience within sales
  • 2+ years managing a Salesforce.com database,
  • Certified Administrator 
  • Advanced level Excel skills, VisualForce development, report writing software
  • Thrives on working in a dynamic, fast-paced SAAS environment
  • Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies
  • Excellent communication skills: written and verbal
  • Experience documenting and analyzing sales processes, procedures, and/or policies.
  • Ability to proactively identify issues/opportunities and recommend solutions
  • Proficient in data manipulation, data cleaning, and report creation
  • Motivated, responsive self-starter, capable of follow-through on commitments
  • Excellent interpersonal and teammanship skills

The ideal candidate will be well organized with the flexibility to meet continuously changing priorities and challenges.  Will possess solid communication and interpersonal skills and have the ability to drive things to completion and to make solid recommendations on process improvements

Sales - Loyalty Driver

SUMMARY/PURPOSE:
Responsible for selling the Loyalty Driver product and other email/social products to automotive dealerships.

RESPONSIBILITIES/Essential Functions:

  • Build relationships with clients in order to develop repeat business and referrals
  • Build  Consistent Pipeline of Opportunities each month
  • Ability to manage a large territory with effective time management
  • Keep an accurate Forecast each month

QUALIFICATIONS (skills/requirements):

  • Hunter required
  • Bachelor’s Degree required
  • At least 3 years of work experience
  • Demonstrated ability to take a new product into a market and close business
  • Selling software/systems/advertising/web design into (in order of preference):
    1. Car Dealerships
    2. Restaurants (“Mom/Pop” type, not chain restaurants)
    3. Small Businesses (Converting manual processes to computerized processes)
  • Formal sales training (Miller Heiman sales training, Spin Selling sales, Dale Carnegie, Sandler, Solution Selling)
  • Software/SAAS experience
  • Selling E-marketing or “social” commerce solutions
  • Bilingual preferred but not required in some territories

SUMMARY/PURPOSE:
IMN is hiring a Social Media Account Coordinator, located in our Waltham, MA location, who will work directly with our Social Media team to assist them in the development and deployment of client social media programs.
You will work with IMN's Social Media Program. IMN's Social Media creates and customizes a Blog that reinforces our clients branding, and posts content throughout the month to the Blog which will then automatically post to social media pages at optimized intervals.  As a Social Media Account Coordinator you will work with the Social Media team to:

  • Create custom branded blogs
  • Customize Blogs, Facebook & Twitter Pages
  • Distribute IMN Loyalty Driver newsletter content to Social Networks
  • Upload product and dealer specific articles, coupons and offers
  • Manage client social reputation and monitor review sites

You will also be working with IMN's Loyalty Driver e-newsletter service which is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result?  Dealers drive revenue in sales, service and parts.  See http://www.imnloyaltydriver.com for details.

 

Social Media Production Coordinator

SUMMARY/PURPOSE:
IMN is hiring a Social Media Production Coordinator, located in our Waltham, MA location, who will work directly with our Social Media team to assist them in the development and deployment of client social media programs.
You will work with IMN's Social Media Program. IMN's Social Media creates and customizes a Blog that reinforces our clients branding, and posts content throughout the month to the Blog which will then automatically post to social media pages at optimized intervals.  As a Social Media Account Coordinator you will work with the Social Media team to:

  • Create custom branded blogs
  • Customize Blogs, Facebook & Twitter Pages
  • Distribute IMN Loyalty Driver newsletter content to Social Networks
  • Upload product and dealer specific articles, coupons and offers
  • Manage client social reputation and monitor review sites

You will also be working with IMN's Loyalty Driver e-newsletter service which is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result?  Dealers drive revenue in sales, service and parts.  See http://www.imnloyaltydriver.com for details.

 

RESPONSIBILITIES/Essential Functions:

  • Work closely with the Social Media team to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
  • Collaborate with IMN Content Team, Sales Managers and Graphics Team to successfully set and meet client expectations.
  • Incorporate content, graphic and administrative elements to update social media and to create the e-newsletter layout to meet IMN and client requirements.
  • Monitor client social media programs and e-newsletters for quality and accuracy.
  • Monitor client social reputation
  • Research and recommend content ideas for social media publication.
  • Track and record project implementation and status for each individual social media program and the e-newsletter. 
  • Work with all IMN departments to manage resolution of client issues and problems.
  • Gather client feedback with regard to product functionality and share with the Product Development group.
  • Provide new client training and on-line demonstrations of IMN offerings as needed.
  • Provide back-up customer support via phone and email.

QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.  Other requirements include:

  • College degree or higher
  • Social Media experience preferred
  • Proven experience in client relations and/or account coordination
  • Ability to set and manage expectations, resource and time management
  • Ability to work well and contribute in a team environment and independently
  • Highly detail-oriented and quality-driven
  • Ability to multi-task and manage projects and clients
  • Knowledge of HTML and Internet software applications
  • Automotive experience and enthusiasm a plus
  • Ability to work weekends on occasion

Social Media Consultant

SUMMARY/PURPOSE:
IMN is hiring a Social Media Consultant, located in our Waltham, MA location, who will work directly with our Loyalty Driver & Social Media clients to assist them in the development and deployment of their social media program and their monthly e-newsletter.
You will work with IMN's Social Media Program. IMN's Social Media creates and customizes a Blog that reinforces our clients branding, and posts content throughout the month to the Blog which will then automatically post to social media pages at optimized intervals.  As a Social Media Consultant you will work with clients to:

  • Create a custom branded blog
  • Customize Blogs, Facebook & Twitter Pages
  • Distribute IMN Loyalty Driver newsletter content to Social Networks
  • Upload product and dealer specific articles, coupons and offers
  • Manage clients social reputation and monitor review sites
  • Report and consult with client on audience trends and consumer engagement

In addition, you will be working with IMN's Loyalty Driver e-newsletter service which is used by leading auto dealerships nationwide to maximize the value of their customer relationships. A professional, fully-managed e-newsletter that is uniquely branded for each dealership and packed full of interesting articles and timely promotions, Loyalty Driver e-newsletters keep customers engaged over the long term. The result?  Dealers drive revenue in sales, service and parts.  See http://www.imnloyaltydriver.com for details.
RESPONSIBILITIES/Essential Functions:

  • Manage a client base of up to 50 Auto Dealers for their Social Media efforts and their monthly e-newsletter publications
  • Work closely with multiple IMN clients to set up new accounts and project manage a successful implementation of on-time and accurate delivery.
  • Interact daily with clients to set expectations and deadlines for deliverables for the managed service.
  • Manage project timelines and keep clients informed of deliverables and due dates.
  • Communicate best practices to client and act as a knowledge expert for IMN's Social Media Program and the Loyalty Driver e-newsletter.
  • Collaborate with IMN Content Team, Sales Managers and Graphics Team to successfully set and meet client expectations.
  • Incorporate content, graphic and administrative elements to update social media and to create the e-newsletter layout to meet IMN and client requirements.
  • Monitor your clients' social media program and e-newsletter quality and accuracy.
  • Monitor, report and consult best practices and guide clients on their social reputation
  • Research and recommend content ideas for social media publication.
  • Track and record project implementation and status for each individual social media program and the e-newsletter. 
  • Work with all IMN departments to manage resolution of client issues and problems.
  • Gather client feedback with regard to product functionality and share with the Product Development group.
  • Provide new client training and on-line demonstrations of IMN offerings as needed.
  • Provide back-up customer support via phone and email.

QUALIFICATIONS (skills/requirements):
We are seeking candidates who are highly motivated, can multi-task and prioritize, and have superb communication and customer services skills – with an unwavering focus on quality.  Other requirements include:

  • College degree or higher
  • Social Media experience preferred
  • Proven experience in client relations and/or account management
  • Ability to set and manage expectations, resource and time management
  • Ability to work well and contribute in a team environment and independently
  • Highly detail-oriented and quality-driven
  • Ability to multi-task and manage projects and clients
  • Knowledge of HTML and Internet software applications
  • Automotive experience and enthusiasm a plus
  • Ability to work weekends on occasion

IMN has over 3,000 active accounts globally representing a wide variety of industry sectors.

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