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  490 Westfield Rd.|HOLYOKE MA 01040
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July 2021  
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HCU’s Member Solutions Call Center
Now available 24/7/365!

HCU is always working hard to find ways to better serve our members. 

HCU’s Member Solutions Call Center is now open on a 24/7 basis every day of the year!

With this service we hope to:

  • Answer all calls, questions or problems in a timely manner
  • Better serve our members
  • Make your banking experience with HCU the most convenient possible

HCU has empowered our call center reps to handle as many transactions as possible while always keeping within the bounds of prudent safety and secure practices.

Just call 413-532-7007 as usual and your call will be answered promptly, your issue immediately resolved or directed to the appropriate department. 

Thank you for trusting HCU with your banking needs. 

We look forward to serving you all day every day!




Important Information for HCU Mortgage Borrowers
Your Escrow Account at HCU

Every year at this time the Loan Servicing Department at HCU, under the direction of Stacey O’Sullivan, Vice President Loan Servicing and Administration, does an escrow analysis on all the mortgages we service for our members. What does this mean for you?




Another Way to Better Serve Our Members
Online Account Opening Coming Soon!

Holyoke Credit Union online banking members will now have the ability to open additional deposit accounts through their online banking site (HCUatHome) right from the comfort and security of their own home or, really, wherever they have internet access. 

Here is what you need to know:

  • These accounts include checking accounts, savings accounts and certificates of deposits (CDs). 
  • Members will be able to fund their new account from an existing HCU account or from an account at another financial institution. 
  • Joint owners must already be an HCU member with an existing HCU account.  When opening a joint account both owners must be existing members of HCU. 
  • Look for the “Open an Account” tab on your online banking site (HCUatHome) to get started. 

The process is quick, efficient and takes less than 5 minutes to complete. 

You no longer need to come into a branch to open one of these deposit accounts, but keep in mind that we are always here for our members.  If you need help or have questions, feel free to call one of our knowledgeable Member Service Representatives at 413-561-9600.   After hours call our Member Solutions Call Center, now open 24/7/365, at 413-532-7007. 

At HCU you are not alone!




Credit Sense – A New Online Financial Education Tool!
Get your credit score and learn ways to save more at HCU.

Holyoke Credit Union has a new financial education tool to help our members. 

Credit Sense is meant to help members who utilize HCU’s online banking keep track of their credit and learn ways to save money. 

Here’s what you can expect.  Sign into your online banking and look for the “Credit Score” link across the top of the page.  Click on “Credit Score” and instantly receive your most up-to-date credit score.  You can even view your credit report. 

Not only that, but you will find ways to save money by viewing the pre-qualified offers and savings opportunities that are recommended specifically for you.  

See what is positive and what is negative about your credit score and find tips on how to improve your credit and your financial wellbeing. 

You must have HCU’s online banking program, HCUAtHome, in order to take advantage of this great tool. 

What?  You still don’t have online banking?  We would be happy to help you sign up!  Call 413-532-7007 and ask for help with online banking or come in and one of our Member Service Representatives will be happy to walk you through it!  It is a safe and secure way to keep track of your credit, deposit accounts and loans, pay your bills and transfer money from one account to the other.  Once you have it you will wonder how you ever lived without it!




HCU Scholarship Winners!
Such a bright future!

From L-R:  Thomas Paquin, Eric Fournier, Adam Rossmeisl, Michael Ghazil

From L-R:  Thomas Paquin, Eric Fournier, Adam Rossmeisl, Michael Ghazil

Holyoke Credit Union’s(HCU) Board of Directors would like to announce the winners of the 2021 Holyoke Credit Union Scholarship.

Dennis Moran, Thomas Paquin and Michael Ghazil, members of the HCU Board of Directors, and members of the Scholarship Committee, have been given the task of choosing the recipients of the HCU scholarships.  This year, from a field of 21 applicants, Eric Fournier, Emily Landry and Adam Rossmeisl were chosen. 

Each recipient received $500 to put toward his/her college expenses. 

Eric Fournier, son of Rachel and Thomas Fournier of Holyoke, is a graduate of Holyoke High School and is planning to attend UMass Amherst in the fall to pursue a degree in Computer Science. 

Emily Landry, daughter of Jennifer and David Landry of Agawam, is a graduate of Agawam High School and will be pursuing a Nursing degree from Westfield State University. 

Adam Rossmeisl, son of Jason and Debra Rossmeisl, is a graduate of West Springfield High School and is planning to attend the Isenberg School of Management at UMass Amherst to pursue a degree in Finance. 

All three recipients have excelled academically and have clocked hundreds of hours in community service.

HCU is very proud of our scholarship winners!  Taryn, Eric, Emily and Adam all have a very bright future ahead of them and we wish them the utmost success. 




HSNI Back to School Event
HCU Employees Give to the Community

Every Friday you might notice that many of HCU’s employees dress down for the day.  It is not just about comfort!  They are also being altruistic!  Every time an employee “dresses down” they donate $5.00 to a worthy cause. 

Recently, HCU employees donated $500 to the Holyoke Safe Neighborhood Initiative’s (HSNI) 2021 Back to School Event, which is scheduled for Saturday, August 21, 2021. 

More than 2,000 community members attend the Back to School Event and it grows bigger every year. HSNI will be giving out 2,000 back packs with school supplies to the first 2,000 school aged youth that attend the event. In addition to providing school supplies, HSNI will provide a full day of entertainment, resource information, food and fun, family activities.

“We are very happy to be able to help with this incredible event.  Not only can we help supply much needed school supplies to the children of Holyoke but we get to bring joy to so many people who will be attending. It is something we look forward to participating in every year.”, said Adrienne Scott, Retail Banking Officer for Holyoke Credit Union. 




Creating a Home Maintenance Schedule
How to begin taking better care of your house
Just like your car or your own body, your house needs regular care to keep its condition in top shape. To help you make this a habit, here’s a helpful summary of the most common maintenance tasks every house requires.



Tips for Managing Anxiety in Everyday Life
Helpful things to make your days a bit better
Dealing with anxiety in everyday life can be tough and, unfortunately, therapy is not accessible to some individuals. Healthy coping mechanisms are good alternatives that can help you manage your anxiety.



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