Clearwater, FL AutoLoop LLC, the leading provider of auto industry marketing and customer relationship management solutions that successfully drive the Sell, Service, Repeat cycle, recently announced their latest service solution: ShopMonitor.
A new workflow optimization tool exclusively available from AutoLoop, ShopMonitor tracks vehicles throughout service. The solution identifies lost time and increases overall dealer productivity by offering complete transparency into their service process.
AutoLoops Chief Product Officer Matt Rodeghero explains, ShopMonitor gauges efficiency throughout your entire service workflow, which ultimately helps dealers service more customers in less time while improving CSI. Rodeghero continued, You can quote more accurate promise times, automatically notify customers of progress updates and gain instant access to the status of every vehicle in the shop. It creates a better customer experience, and it also frees up your advisors. With BDC reps or service coordinators able to field status checks via ShopMonitor, your advisors can stay on task and focus on upselling.
ShopMonitor is already in pilot at JM Lexusthe highest volume Lexus dealership in the world. Brad Schafer, Director of Fixed Operations at JM Lexus, utilizes AutoLoops exclusive tool to keep service on track, saying, We service up to 300 vehicles a day. Without a fully integrated system, itd be easy for things to slip through the cracks ShopMonitor helps us track vehicle movement throughout the entire process and gives us a better understanding of shop productivity, said Schafer.
ShopMonitor also benefits from full integration with the AutoLoop Service Suite, a complete end-to-end solution that maximizes efficiency at every step of the service process from scheduling to reception through inspection, parts and labor quoting, and checkout. By utilizing the full product integration capabilities of the suite, dealers can automate customer updates via Contact SMS texting, streamline status checks via the Book service ledger, and more.
NADA100 attendees can live-demo ShopMonitor, AutoLoops exclusive service product at booth #4329 from January 26-29.