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Monday, January 31, 2005
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VOLUME 2
ISSUE 44
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Visit the WorldWIT Chapters Page and click on 'Invite a Friend' on the left navigation bar. You'll be able to enter your colleagues' and friends' email addresses and invite them to join their nearest WorldWIT discussion group. You can use our pre-written message or write your own. Spread the word!
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Answering E-Mail from Angry Customers
How to Turn Furious People Into Fans
by Leslie O’Flahavan and Marilynne Rudick, E-WRITE
Do fuming customer e-mails leave you fuming? Follow these tips and your written responses will sound calm, cool, and collected--and keep your customers satisfied.
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Market First, Sell Later
Selling Skills for Non-Sales People
by Janet Ryan
Don’t waste your scarce and expensive face to face selling resources on jobs that marketing could do more effectively and less expensively. By letting the marketing function prepare the market, your salespeople will be a lot more effective.
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Ask Liz
Dear Liz,
When should a woman tell her employer she is pregnant? I am currently looking for a job and pregnant (not showing of course). I don't feel it is their right to know prior to my being hired, yet somehow it seems unfair to not tell them early on. What are their rights and responsibilities? And what are mine?
Thanks in advance,
Maureen
Read More...
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Make the News, Don't Just Break the News
by Liz Ryan
In a recent BusinessWeek online article, WorldWIT founder and CEO Liz Ryan points out how passive information passing equals ineffective communication and unassertive leadership. “People who make a difference aren't merely letter carriers. They jump in to make things work better, move faster. And when they speak, they say what they mean and own it.” Instead of acting as a messenger, take action and save the day. You’ll be remembered for it.
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Helping Hearts
Shop for a Cause and Aid Domestic Violence Awareness
For more than 13 years, Liz Claiborne Inc. has worked to end domestic abuse. This Valentine’s Day, Liz Claiborne is sending the message that Love is Respect - Not Abuse—and will donate all profits from its specially designed, limited edition scarves and gloves to the National Domestic Hotline and the Family Violence Prevention Fund (www.loveisnotabuse.com). Buying these gifts for someone close to your heart helps women’s hearts nationwide.
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Already Know How? Now Know Who
by Liz Ryan
Liz Ryan offers advice on increasing the who in your business world in her latest eprairie.com article. She explains how creating networks balances the information and experience you bring to your position and allows your professional opportunities to multiply. “Thanks to the ‘net, the who side can inflate with surprising speed if you pay attention to getting your network up and running. After all, the universe is inflating. Why shouldn’t your network be, too?”
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Columns by Liz Ryan
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Featured WorldWIT Radio Guest Jane Randel
Jane Randel, VP of Corporate Communications for Liz Claiborne, is currently spearheading the company’s domestic violence program www.loveisnotabuse.com. In an interview with WorldWIT's founder Liz Ryan she discusses the reality of domestic abuse and the program's goals to help women around the nation and raise corporate awareness of the issue. Learn more about how you can get involved in becoming a conduit between victims and the help they desperately need at www.caepv.org.
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Questions? Comments? Write to info@worldwit.org. To submit an article, a question for "Ask Liz" or a story for "Pinch Me...or Don't", send an e-mail to Lauren Calkins.
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Copyright © 2005 WorldWIT, Inc.. All rights reserved.
Thinking Aloud is the weekly newsletter from WorldWIT, the global email discussion network for women in business and technology. Thirty thousand accomplished and resourceful women share business, technical, career, financial and 'life' advice on connected local email discussion groups like AustinWIT, BangaloreWIT and VancouverWIT. Join a free, friendly, moderated WorldWIT discussion group in your area at http://www.worldwit.org Write to us at info@worldwit.org
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