UGS customers recognize the vast potential for efficiency and productivity gains from their investment in UGS® PLM solutions and technology. But what good is great technology if nobody knows how to use it? The most well thought out implementations depend on end-users to make the technology a key enabler in their business. Custom training solutions from UGS have been helping customers realize more success with their PLM implementations and enable them to reap the benefits of a PLM system in a more timely fashion. UGS software offers a wide array of capabilities, but the reality is that most users only need to know a portion of what the software is capable of doing in order to perform their job. This is where custom training solutions pay off.
With a little thought up front before the implementation design is finished, UGS can develop a training plan that is process-based and role-specific. Designed to teach only what each group of employees needs to know to perform their job using the software, a custom training program will help the end-user more fully understand how to use the software, and just as important how the implementation benefits the business.
Custom training solutions are designed with the end-user in mind by providing several training mediums including traditional instructor-led classes, distance learning classes, and/or self-paced training. Delivered in a web-based framework, the training materials serve not only the purpose of training, but also the purpose of post-training reference. For many users PLM is a new paradigm bringing with it a degree of uncertainty. Uncertainty can be addressed and overcome by timely and specific information. The success of the user is in part dependent on the information available to them to answer their questions and guide them. Too much information can be unwieldy for the user as well as more costly to produce and maintain. Too little information is often not focused enough on specific roles and/or processes leaving many unanswered questions and room for error. The right amount of information will serve as materials for training as well as for user support after training.
Well-trained users progress along the learning curve quicker, enabling them to return the benefit of increased productivity and quality to the business sooner. Well-designed training materials shorten the learning curve by removing extraneous information. Upon completing the training, the users know precisely what they need to in order complete their job tasks. There is less misinterpretation of concepts and processes.
The framework presented to the users is a dhtml-based interface. It allows for the same information to be presented in different views. The default framework presents information from a process perspective, role perspective, and basics perspective. (For example, PLM lifecycle steps can be documented in ample detail to show users how to execute the required lifecycle process for completing or reviewing items in their inbox.) Additionally, this framework has modular flexibility, allowing the addition, removal and re-purposing of views as well as easily adding customer branding information. The user can bookmark pages and search for information. Comprehension questions and assessments can be incorporated into the material to help the user retain important concepts. The custom training framework is AICC/SCORM compliant, enabling it to be served through learning management systems built to the same standards.
Custom Training WBT Sample
One of the most exciting benefits of the framework is the capability to incorporate animations and simulations with or without narrations. With this type of material throughout the course, users are kept more engaged in the learning process and comprehend topics quicker. The training can be designed to include interactive simulations and hands-on activities for more complex concepts. Students of a UGS custom training solution leave the training knowing how to use the software, and more importantly, how the software applies to their specific job.
