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ARCHIVE
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Volume 4 Issue 1
December 23, 2007
Vol. 4
Issue 1
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Volume 3 Issue 5
November 7, 2007
Vol. 3
Issue 5
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Volume 3 Issue 4
September 5, 2007
Vol. 3
Issue 4
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Volume 3 Issue 3
April 7, 2007
Vol. 3
Issue 3
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Volume 3 Issue 2
February 5, 2007
Vol. 3
Issue 2
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Volume 3 Issue 1
January 2, 2007
Vol. 3
Issue 1
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Volume 2 Issue 12
October 1, 2006
Vol. 2
Issue 12
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Volume 2 Issue 11
September 1, 2006
Vol. 2
Issue 11
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Volume 2 Issue 10
July 4, 2006
Vol. 2
Issue 10
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Volume 2 Issue 9
May 30, 2006
Vol. 2
Issue 9
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Volume 2 Issue 8
April 25, 2006
Vol. 2
Issue 8
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Volume 2 Issue 7
March 7, 2006
Vol. 2
Issue 7
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Volume 2 Issue 6
January 9, 2006
Vol. 2
Issue 6
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Volume 2 Issue 5
September 27, 2005
Vol. 2
Issue 5
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Volume 2 Issue 4
September 1, 2005
Vol. 2
Issue 4
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Volume 2 Issue 3
July 5, 2005
Vol. 2
Issue 3
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Volume 2 Issue 2
June 6, 2005
Vol. 2
Issue 2
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Volume 2 Issue 1
May 9, 2005
Vol. 2
Issue 1
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Issue 12
April 1, 2005
Vol. 1
Issue 12
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Issue 11
March 7, 2005
Vol. 1
Issue 11
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GIFT CARD MAILINGS TO DRIVE YOUR Q-4 REVENUES
Wake up your customer base for those Add ons, Upgrades & Accessory sales during the busiest time of the year
www.tracpointwireless.com
by TracPoint Wireless
Now is the time to plan ahead for your holiday season direct mail campaign. Be ready to capitalize on the most profitable quarter of the year, and understand that you will be competing with many different offers and advertisements during that time. Your offer must be unique and have a high percieved value to drive the response you need. So what do you do?
Send Gift Cards to your best friends...your customer base. Why? A well put together Gift Card Mailer produces on average a 200% response rate and
[FULL STORY]
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4 MONTHS AND COUNTING
Things to consider now for your Q-4 Success
www.dynamicexperiencesgroup.com
by Doug Fleener - President of The Dynamic Experiences Group
Around here on the 25th of August most people are thinking about summer winding down and the kids heading back to school. But I know what you're thinking. . . . it's only four months to Christmas! That may seem far away to most people but we retailers know it will be here before we know it. We'd better be ready. Here are some of my predictions, thoughts, and tips to prepare for the 2008 holiday season.
1. My 2008 prediction. While most pundits and experts will be predicting holiday shopping season that falls somewhere between soft and disastrous, I'm taking a different route. I'm predicting that (short of some catastrophic event beyond human comprehension) there will be a holiday season. That's right; I'm going out on a limb and predicting that we will indeed have a holiday season in 2008.
Since we know the holiday is coming, why not plan to make it a successful one? Why go into the holiday not planning to succeed? Here's my advice: Look at
[FULL STORY]
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LOYALTY = SUCCESS
Are you building customer loyalty?
http://www.tracpointwireless.com
by Guy Ciccone - Director of Business Development - TracPoint Wireless
Loyalty: we all seek that quality from others and hopefully value that quality in how we treat others. But what does loyalty mean in regards to running your wireless business?
In the end it means how financially successful you will be. Consider this definition of Brand loyalty: “The degree to which a customer is loyal to a given brand in that they are likely to re-purchase/re-use in the future. The level of loyalty indicates the degree to which a brand is protected form competitors”
If you want to put a figure on that definition then consider the following statistic from “The Loyalty Effect” written by Frederick Reichheld and published by the Harvard Business school press:
"We discovered some years ago that raising customer retention rates by five percentage points could increase the value of an average customer by 25 to 100 percent".
Furthermore Consumer spending is 46% higher with companies that offer loyalty card programs According to a Loyalty Monitor study by Total Research Corp and Custom Marketing Corp
[FULL STORY]
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ANOTHER WAY TO INCREASE RESPONSE AND BUILD YOUR BRAND
Using a vanity number to increase response rates
www.tracpointwireless.com
by Rick Royer - Vice President, 800Response
Improve response, measure your results and reel in more sales. Here are some recent statistics on the benefits of advertising with a vanity wireless type 800 number.
84% Improvement in Recall Rates with Vanity 800 Numbers in Visual Advertisements. Data shows that when vanity 800 numbers like 1-800-NEW-CELL are used in visual media (TV, print, billboard) advertisers can expect to see an 84% improvement in recall rates over numeric phone numbers. Sixty-five percent (65%) of consumers were able to correctly recall a vanity 800 number that was featured in a visual image – simulating a billboard or print advertisement. In comparison, only 31% of consumers could correctly recall the numeric tollfree number in a visual image.
Consumers Are 9x More Likely to Recall Vanity 800 Numbers in Broadcast Ads. An audio advertisement featuring a vanity 800 number yields a nine times higher recall rate compared to an audio file featuring a numeric phone number. Of the survey respondents, 72% correctly
[FULL STORY]
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A 15 POINT PLAN TO MAKE THE MOST OUT OF YOUR TRAFFIC
An excerpt from "New Profits in Wireless Retailing"
www.hownet.com
by Ed Legum, President of the Edmond Howard Network
1. Greet each customer and introduce yourself by name. A salesperson says, ‘Hi, I’m Chris. Welcome to our store.’ Compare this to, ‘May I help you?’, ‘Can I help you?’, ‘Do you have any questions I can help you with?’ Which greeting do you feel is more likely to lead to a relationship?
2. Invite call-ins to visit the store, and give them reasons why. Ask them to ask for you by name. A salesperson says, ‘Hi, thanks for calling Wireless Town, this is Chris.’ 95% of the time you will then hear one of four questions, ‘How late are you open?’, ‘Where are you located?’, ‘Do you have [some unit model] in stock?’, and ‘How much does it cost?’ To dispense with calls quickly, many salespeople offer short answers only. How late are you open? ‘Till 9:00.’ Where are you located? ‘Next to the Sears entrance.’ Do you have [xyz] in stock? ‘Let me check … Yes, we have it.’
[FULL STORY]
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SELLING WITH SERVICE
Recognize the critical role customer service now plays in growing your business
www.tracpointwireless.com
by Mike Salinas - Director of Business Development - TracPoint Wireless
Most wireless dealers agree that something more than the usual buying triggers is needed to build a customer base in today's ultra-competitive environment. Handset form and functionality, network coverage, free minutes, and data plans are no longer presenting customers with a clear cut leader when it comes to committing to a service for two more years. Capturing today's savvy customer demands a new approach to retail sales.
Armed with a higher level of knowledge but lacking in time, today’s wireless customer requires a new approach to selling, it requires consistent delivery of knowledge, customer service, and professionalism. The average customer makes 2.8 trips to retail stores before making a purchase. Researching price, plans, and handsets is part of
[FULL STORY]
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