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Volume 2 Issue 8
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October 7, 2004
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September 2, 2004
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Issue 1
March 1, 2004
Vol. 1
Issue 1
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FIRST IMPRESSIONS ARE EVERYTHING
Branding your store to increase sales
www.kioskousa.com
by Andrew Pierce - Director of Sales, Kiosko USA
First impressions are everything, and you have two opportunities to capture a great first impression with your retail store. The first is the outside appearance of your store. Exterior Store branding is essential to bringing extra visibility to the store front, attracting more people to go inside and spend money. Modern, well lit signage gives a non-carrier store visibility raising it to a carrier store level and giving it an edge over its competition. A store should play up a carrier name as much as possible to play off their advertising. Consumer’s recognize large companies and are drawn to shop at stores which carry those products. Exterior store branding should drive more traffic into the store by letting consumers know they are just as big as their competitors. A lot of interior lighting and other brilliant window signage completes the exterior image.
Interior branding can be just as beneficial to a store’s success at a smaller investment. Once inside, customers like to see the branding continue with the carrier and dealer branding on the floor mats, oversized lifestyle images, 3D logos, etc. This is just a small investment for a carrier level look. A customer will feel comfortable with branding they are familiar with; this comfort will lead to higher sales. Customer loyalties will eventually increase, reducing churn and adding incremental sales.
Besides the benefits of customer approval, exterior and interior branding improves the relationship with the carrier. Branding will lead the carrier to believe that the non-carrier store is striving to be at the same level. Branding a store is an effective and quick upgrade with instant results. Host sales and accessory sales will increase because customers familiarize themselves with the brand; they become repeat customers and eventually recommend others to shop there too. Properly branding your store will only help a store’s reputation, look and sales.
[PRINTER FRIENDLY VERSION]
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OFFER TO RUN CREDIT APPROVAL ON EVERY PERSON THAT CALLS IN FROM YOUR ADS
A great way to increase sales & build your Wireless User Database
www.tracpointwireless.com
by Brad MacArthur
Offer to run credit on every person that calls in from your ads. How many more people can you get to come into to your store if they know they’re already approved and their order is ready and waiting?
Did you know that over 90% of the people who respond to your ads are never invited to the store by your sales people? They are also given no reason to come in. Industry surveys show that consumers responding to wireless advertisements will call in, ask a few questions about the promotional offer, the handset and rate plan, then thank the sales person and hang up. The typical sales person follows along with customer and let’s them go with out getting any information!! The sales person then hopes that somehow, some way, that very same customer will show up and buy a phone from them. What are the chances?
[FULL STORY]
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