Wireless Dealers are tasked with reducing churn and improving customer retention within their existing customer base.    With the opportunity for new subscriber growth shrinking by the day, processing Upgrades and Contract Extensions can provide a significant source of incremental revenue for the Dealer. 
 
Considerations:
 
*Currently the only way Dealers can process upgrades & contract extensions is with a face to face transaction inside the Store, thus limiting the opportunity to process large quantities of upgrades
*To Maximize the Upgrade/retention opportunity Outbound calls must be made.
*Dealers are not set up professionally to make Outbound scripted calls
*To reach potential customers,  Outbound calls must be made between the hours of 5:00pm–9:00pm. (This creates   a significant staffing issue for the Dealer if they wish to utilize their own employees)
*Dealers do not have the ability to Digitally Voice Record each call for quality assurance
*Dealers do not have the ability to process DNC’s (place caller who requested on the Do Not Call list) which can place the Dealer at risk of potential fines.
*Dealer retail personnel are often reluctant to make Outbound Telemarketing calls.
*In short….it will be very difficult for traditional Dealers to make a significant impact with this program as it stands.
 
Solution: - TracPoint Wireless works with Dealers to facilitate the entire upgrade process on behalf of the Dealer.  The ultimate goal is to maximize the Upgrade opportunity and make it easy for Dealer partners to  implement.  Outsourcing & utilizing a professional outbound call center has many advantages: