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FROM THE EDITORS
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Joe Fridgen and Don Holecek reflect on the impacts of the past year on Michigan's Tourism Industry.
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GUEST EDITORIAL - BUICK OPEN
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 Jerry Preston, President of the Flint Area Convention & Visitors Bureau, discusses how his community worked together to retain the Buick Open through 2006. The spirit of cooperation exhibited in Flint is a model for other communities.
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TOURISM INDUSTRY QUICK POLL
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ORGANIZATIONAL PARTNERS
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View a list of current MTB and MTVTA partners and find out about partnership opportunities.
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LAND USE TRENDS & TOURISM
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 MSU professor, Chuck Nelson, shares the results of a recent study which examined how Michigan land use trends are influencing natural resource-based recreation and tourism; including hunting, fishing, snowmobiling, golfing and skiing.
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LABOR DAY 2002 TRAVEL FORECAST
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Nearly 20 percent of Michigan households are planning a trip of 50 miles or more from home during the upcoming Labor Day weekend. To read the Tourism Resource Center's recent holiday press release, click the link below. (We apologize for the delay in releasing this issue of MTB.)
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CULTURAL & HISTORICAL TOURISM
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In 1997, the arts and culture industry generated $41.5 billion in revenue statewide. Representative Gerald Van Woerkom, chair of the Commerce Subcommittee on Tourism and Travel, discusses Michigan's new focus on cultural and historical tourism.
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A TAX POLICY FEATURE ARTICLE
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 MSU's World Travel & Tourism Tax Policy Center has been tracking travel and tourism taxes worldwide since 1993. Alex Nikoloff, a researcher at the Center, discusses international car rental, hotel, restaurant, and air travel tax changes during the past nine years, as well as some recent tourism tax developments in Michigan.
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LOCAL ECONOMIC IMPACTS
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 MSU Professor Dan Stynes introduces a new resource that will help counties and CVB's estimate the ecomomic impacts of travel activities in their local areas.
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A TOURIST'S FIRST DAY IN THE USA
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View Michigan through the eyes of the MSU Tourism Center's German exchange student, Matthias Reichle, while he shares the experiences of his first day in the United States.
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TRADE SHOWS & CONFERENCES
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TOURISM MATTERS - FALL 2002
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The Fall 2002 issue of the Michigan State University Extension publication “Tourism Matters” is now viewable on-line in PDF format. This issue focuses on exotic travelers, agri-tourism grants, industrial heritage, festivals, and winery tourism, among other items.
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MICHIGAN'S NATIONAL PARKS
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Click the link below to view National Park Service recreation visits and visitor days for 2001 and recreation visit forecasts for 2002 and 2003 for Isle Royale, Pictured Rocks and Sleeping Bear Dunes.
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MICHIGAN TOURISM VIRTUAL TRAINING ACADEMY
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It is our pleasure to introduce you to the new Michigan Tourism Virtual Training Academy (MTVTA) portal web site. We are in the process of developing five prepaid, self-paced, specialized tourism and hospitality skills training courses that will be offered online at www.tourismcenter.msu.edu/MTVTA.
The first Academy course, “Overcoming Challenging Service Situations in Tourism,” is now available at that site. Some of the content included in the course was developed by one of the leading companies in online education and represents the finest training available on the Internet today. The remaining content has been tailored by us specifically for tourism industry employees in Michigan.
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BEEFREEWAY MODULE OF THE MONTH
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Training Topic of the Month – Communication Etiquette
How many communication tools do you use in your daily business? Telephone? E-mail? Cellular phone? Pager? Fax? How confident are you about your communication etiquette when using these communication tools? Have you ever had business partners or customers who misunderstood your e-mail or telephone messages?
Today, it is difficult to find a universal manual for modern communication etiquette, simply because more communication media are invented faster than ever. Day by day, we rely on these advanced tools to transmit business, to build customer relations, and to expand business horizons. Thus, it is crucial to implement appropriate communication etiquette using different types of tools.
In this month’s featured BeeFreeway training module, “Communication Etiquette”, you can learn the CAGE (Culture + Audience + Goal = Etiquette) decision-making model and apply it to your daily business communication. The course contents also include writing etiquette including e-mail messages, handwritten notes, memos and formal letters. In today’s competitive business environment, knowing the right communication etiquette for different communication media could put your business a step ahead your competitors.
Click here to begin BeeFreeway’s on-line training module, “Communication Etiquette.”
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2002 NATIONAL EXTENSION TOURISM CONFERENCE
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The 2002 National Extension Tourism Conference (NET 2002) is coming to Michigan! It will be held Monday, September 16th through Thursday, September 19th at the Park Place Hotel in Traverse City. This national conference is open to administrators, managers, researchers, and specialists engaged in tourism education and research.
This is an excellent opportunity to learn and experience tourism first hand at a major destination in Michigan, network and exchange ideas with people from all over the country, and strengthen Extension’s capacity to deliver tourism programs and technical assistance.
Presentations will be made throughout the week on topics such as Agri-Tourism, Economic Impacts, Outdoor Recreation/Natural Resources, Rural Tourism Development, Cultural/Heritage, Public Policy, Tourism Research, Partnerships, Technology, and Planning & Development.
A highlight of the conference will be an afternoon-long “workshop on the move”, which includes your choice of a unique pre-arranged tour full of northwest Michigan flavor (literally, at some stops!). Some of the sites included are a two-hour ride on the Tall Ship Madeline, Sleeping Bear Dunes National Lakeshore, a lighthouse, a winery, a ski/golf resort, a casino, Traverse City Convention and Visitors Bureau, and agri-tourism destinations.
For more information about the NET 2002 conference, click here!
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MICHIGAN INDUSTRY REPORTS
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NATIONAL INDUSTRY REPORTS
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