Who the heck is Jeff Kagan? And
why is he saying all those things in the news media about the telecom industry?
The answers: 1) He’s a telecom
industry analyst; and 2) Because he can…or maybe it’s because he will…say all
those things about the telecom industry, that is.
George Mannes, senior writer for
thestreet.com, identifies Kagan as “the go-to-guy in telecom journalism…
meaning that Kagan, “…has that rare and beautiful quality reporters treasure:
He returns your call promptly, and he gives you a quotable comment you can drop
in your story when you’re minutes away from deadline. He’s what we like to call
the quote-a-matic of telecom reporting.”
What Kagan has figured out is that
talking to the news media is good for his business. “The press
mentions…publicize his money-making work as an analyst,” writes Mannes. “That
analytical work is pretty much the same thing that he does with reporters:
sharing his opinions.”
Imagine that! Talking to
reporters is good for business. Go figure.
But it isn’t just his
accessibility to the news media that gets him quoted. Kagan doesn’t draft “news
releases,” He fashions quotes. According to Mannes, when news breaks in the
industry Kagan emails ready-made quotes to reporters. No stories. Just quotes.
“Kagan has hundreds of reporters
on his email list,” Mannes writes. “When he started sending out those little
quotes, he says, reporters would call him back for clarification. ‘Now, half
the time, they’ll quote right from it.’”
The information in those quotes,
says Mannes, isn’t even all that insightful as telecom industry analysts go.
“The comments aren’t bad,” he writes. “They’re not wrong. But they aren’t
remarkable, either.”
So what makes them so useable?
“These industry analyst quotes are the kind of sound bites editors expect
hard-hitting, deadline-pressed reporters to include in whatever breaking news
story they’re covering that day.”
According to Mannes’ article,
Kagan went from 15 press mentions in 1995 to 638 in 2002. USA Today, he says, has quoted Kagan seven times in the past two
months and 12 times last year. Based on that record and some other online
research, Mannes concludes: “…if a commentator is identified as a telecom
analyst in USA Today, there is a 59%
likelihood he’s Jeff Kagan.”
(Interesting to note that when
Mannes asked USA Today what makes
Jeff Kagan so irresistible “no one got back to us with a comment.”)