Symantec is committed to fulfilling its core purpose of securing and managing information with full attention to and respect for ethical operation, the environment, and positive societal impact. Selected accomplishments in the areas we continue to identify as most important to our internal and external stakeholders are found below. Please read the
2011 Corporate Responsibility Report for complete information.
Climate Change
One of our biggest opportunities lies in addressing energy use and related greenhouse gas (GHG) emissions - for ourselves and our customers. Specifically, we:
-
Minimize GHG emissions by applying green building standards;
-
Develop software and services to optimize data center efficiency; and
-
Participate in energy and climate-related public policy efforts around the world.
We admittedly face challenges on this front. As our products and services transition to more data center-intensive offerings, our electricity consumption and GHG emissions have increased.
We nonetheless remain committed to reducing our environmental footprint. One way we are pursuing this goal is by applying green building practices to our real estate portfolio. Symantec now has 16 U.S. Green Building Council LEED-certified buildings and 11 ENERGY STAR-certified buildings. We will continue pursuing certification for new and existing buildings throughout FY12 and beyond.
Customer Satisfaction
We seek to deliver experiences that increase satisfaction and drive loyalty - based not only on the performance of our products, but also on every interaction our customers and partners have with us. We do this by:
-
Listening to Consumer Customers - This year, we identified 16 “Customer Experience Levers” for enhancing home users’ experience.
-
Listening to Partners - We made many changes to our distribution, resale, and consulting partnerships in FY11. The new initiatives are helping partners develop new revenue opportunities, secure new business, and grow profit around Symantec’s enterprise product portfolio.
-
Listening to Enterprise Customers - Symantec intensified its focus on creating solutions for distinctive customer needs and continued improving supportability and product quality.
As a result, our combined partner and loyalty scores increased 9 percent. We also achieved record-high loyalty and satisfaction scores for our Norton Internet Security 2011 and Norton AntiVirus 2011 products.
Securing Information
Symantec enables individuals and organizations to protect their data and their privacy - and in turn their human rights. Many of our products support the first three
UNGC principles by enabling individuals to: keep their communications and work product secret, store information with trusted vendors, and monitor attempted intrusions.
We are also deeply committed to raising public awareness about cybercrime and providing education about staying safe online. Our efforts include:
-
Norton Online Family—A free service offered worldwide in 25 languages that provides parents with resources to help keep their children safe online;
-
Norton Cybersecurity Institute—This global initiative fights cybercrime by providing law enforcement with training, technical expertise, and improved global cooperation;
-
Global Intelligence Network™—Symantec’s proprietary system to capture worldwide security intelligence and deliver protection based on emerging trends; and
-
Policy development— Symantec helps to develop public policy related to information security and online safety.
Diversity & Inclusion
Symantec is committed to building and maintaining a culture of diversity and inclusion in all of our locations around the world. To measure the effectiveness of our efforts, we conduct an annual Diversity and Inclusion Survey. We proudly report that we received more “favorable” responses to all ten questions this year compared to 2010, including questions regarding:
-
Symantec’s inclusiveness of all people regardless of their race/ethnicity, religion, gender, sexual orientation, or disability;
-
Training to help employees understand diversity issues in the workforce and among customers (favorable responses to this question have increased 22.6 percent since 2008); and
-
Equal opportunity for women to advance at Symantec.
We also made progress toward our goal of increasing female leadership, which rose from 25.6 percent to 26.4 percent during FY11.
Human Rights
The Global Supply Chain Code of Conduct addresses labor conditions and the protection of labor rights, and prohibits child labor and forced or compulsory labor. It has been rolled out to all tier one suppliers, which will be subject to audits beginning later in 2011.
In FY12, we will update the Symantec Code of Conduct and roll out the Global Supply Chain Code of Conduct to a broader set of Symantec suppliers. In addition, all Symantec employees will be required to complete at least one hour of training on respect in the workplace.
Talent Retention
In response to FY10 employee satisfaction surveys, Symantec focused on career development and training during FY11. Symantec employees completed more than 540,000 hours of training—an average of 29 hours of training per employee—that will help them meet customer needs, develop their skills, and grow their careers.
We also implemented two new company-wide programs to help us recruit and retain the best employees:
-
Top Talent helps participants attain the skills, knowledge, and experiences they need to broaden their strategic perspective, increase their understanding of the company, and expand their professional network; and
-
Hiring for Results educates hiring managers on Symantec’s hiring philosophy and practices to help ensure a consistent approach to interviewing and evaluating candidates.
As a result of our efforts, we saw slightly higher scores in the FY11 engagement survey for overall satisfaction with career development and growth.
