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Featured Articles
When a Client Leaves
by Felice Wagner
In today’s hypercompetitive marketplace, client defections are on the rise. In fact, over 55% of those who responded to last month's poll said their firms had lost at least one client in the past six months. Fortunately, you don’t have to be blindsided. And even if you are, you can turn a loss into a win. Here’s how.
[FULL STORY]
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Thinking About Law Firm Security
by Wendy R. Leibowitz
Before 9/11, the issue of law firm security was an infrequent blip on the legal marketing radar screen. Today, being behind the curve could cost not just business, but lives. Wendy Leibowitz gives some valuable tips on how to play it safe.
[FULL STORY]
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Ten Habits of Highly Effective E-mailers
by Dennis Kennedy
In some ways, it doesn’t get much easier than e-mail. But there's more to it than meets the eye. Dennis Kennedy shows you ten ways to become a power e-mail user.
[FULL STORY]
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Talk This Way
by Marsha Redmon
Despite years of training to do verbal battle for clients, many lawyers have yet to master the fine art of communication. Marsha Redmon shows you the secrets to becoming a great communicator.
[FULL STORY]
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WHAT'S NEW
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Sugarcrest Expands 2002 Training
Finding, winning and keeping clients has never been more important for law firms. As a result, Sugarcrest
has expanded its popular Path to Partnership curriculum to include several new programs designed to help firms and their attorneys increase business from current and new clients.
To learn more, or for help planning 2002 programs and retreats, contact Felice Wagner at felice@sugarcrest.com or (202) 462.7046.
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