In this issue you'll find our thoughts on least cost routing, a tip about Jabra GN Netcom headsets, photos of staff and clients, a glimpse of how SOS ensures client feedback reaches the right people, and a surprise result of our subscriber survey. If you have any questions or comments, I'd love to hear from you. Please dial 916-577-1711. -- Gia McNutt
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OUTBOUND: Meet least cost routing on steroids
Least cost routing (LCR) is the ability to route calls out different circuits based on which circuit has the least expensive rate. But that is not where the discussion about least cost routing should end.
[Full Story]
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STYLE: Bluetooth headsets for a song
Who wears GN Netcom headsets? We do! We also recommend them to our contact center clients. Here is how to get a break on GN2000 and GN2100 series models during May.
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PHOTOS: A bowling bonanza, new staff, and our HQ remodel
See snapshots of a wildly fun and heart warming bowling event, new staff members, and our newly remodeled headquarters.
[Full Story]
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MEET THE TEAM: Peter Tostado
Senior Systems Engineer Peter Tostado is one of the experienced hands at SOS, now in his 13th year with the company.
[Full Story]
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WHAT YOU SAID: Survey results
Last month 20% of our active readers took the CONVERGENCE reader survey. Now we're making changes to provide you with better content. Get a preview here.
[Full Story]
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VISION: How we're working to add value for you this year
This year SOS has a renewed focus on building long term relationships with clients. Learn about how we're working to ensure extraordinary service.
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