In this issue we bring you a profile of one of our MVPs, Rob Thornton; a copy of our slide deck used at the Cisco and SOS-sponsored seminar on unified communications applications; updated company contact information; and more. Please -- sound off in our CONVERGENCE for CONTACT CENTERS reader survey -- we really need your feedback. Thank you! -- Gia McNutt, SOS
NAB IT: Download our slides on customer interaction apps
Nab a copy of the slides we presented at our Jan 16th briefing on how unified communications applications can make communications faster and simpler.
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MEET THE TEAM: Rob Thornton
Thornton has helped dozens of SOS clients, including contact centers, since joining the firm in 1999.
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TALK: Contact center pros converge on Sacramento
Recruitment and retention is a top issue in 2008 for most contact centers. What are the causes of churn and what does the ideal job look like from an agent’s perspective?
Discuss these issues and more at the March 11th meeting of the Northern California Contact Center Association.
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YOUR TWO CENTS? Request for feedback
Please take our 8 question reader survey. Your feedback, while anonymous, will help us to continually improve the content you receive.
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NEW HQ: We've moved!
SOS's new headquarters has powered up.
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SOS helps organizations choose and use advanced communications technology to serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses have chosen the SOS team for IP communications, call center technology, and network security solutions. Clients can experience 100% return on investment in 6 to 36 months from SOS’s simple, smart, secure technology solutions. Visit us at www.team-sos.com or call 916.632.8800 x1711.
