Good morning, in this issue you'll find an SOS perspective on changes in the contact center space, a profile of my colleague Michelle Wolting, and links to access an upcoming demo, our 2007 reader survey, a free RealityCheck, and photos of construction at our new headquarters. On behalf of everyone at SOS, have a peaceful, joyful holiday! Gia McNutt, SOS
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2008: Advanced contact centers to widen their lead
Centers that only allow contact through legacy telephone systems are getting blown away by their smarter competitors.
[Full Story]
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MEET THE TEAM: Michelle Wolting
Behind the scenes, Wolting helps keep SOS humming.
[Full Story]
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DEMOS: Supercharge your business
On January 16th SOS and Cisco will host a briefing and demos of today’s top customer interaction systems.
[Full Story]
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SOUND OFF: Reader survey
Please take our 8 question reader survey. It's short and sweet (promise!) and helps us provide better content.
[Full Story]
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2008: Ready, set, go!
Does your contact center stack up to the demands of 2008?
[Full Story]
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HARD HAT: Update on the new HQ
No receptionist? No problem at the new SOS headquarters building. See what our CEO envisions and photos of the space under contruction.
[Full Story]
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