, in this issue of CONVERGENCE for Contact Centers we report on how Risse Mechanical has 'plugged in' its mobile workforce, tell about changes taking place at SOS, and point you toward Gartner's 2007 North American Contact Center Magic Quadrant Report. Comments or questions? Please weigh in. Thank you! -- Gia McNutt
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OVERHEARD: Plugged in
“SOS demonstrated how this business technology would pay off by enabling us to serve customers better.” -- Pat Risse, CEO, Risse Mechanical
[Full Story]
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CHIEF: Lawrence McNutt named CTO
“My first telephony project was during Christmas of 1997. As the sole telephony engineer it was one heck of a holiday." -- Lawrence McNutt, CTO, SOS
[Full Story]
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LAUNCH: New division cuts carrier hassles, costs
Our new Carrier Services Division gives you a hassle-free way to get the best deals and service from carriers -- by working with an industry insider.
[Full Story]
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SOS: Rising
Our staff has grown by 18% in the last 60 days, and we'll move move into a much larger space next month.
[Full Story]
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MAGIC QUADRANT: Partner gains recognition
Gartner's new Contact Center report puts our partner Interactive Intelligence in the Leaders Quadrant.
[Full Story]
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