Hi , in this issue of CONVERGENCE for Contact Centers you'll find an invitation to our 15th anniversary event, an article on SOS's roots and vision, a taste of our secret sauce, and comments from one of our contact center clients. Hope to see you next month! -- Gia McNutt
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OCT: The SOS "Thank You for 15 Years!" Event
We'd like to thank you in person at SOS's 15th anniversary event next month. Please join us! You'll enjoy a warm welcome, good food and drink -- and a spin in a racecar (optional)!
[Full Story]
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ROOTS: From the garage to $9.5M
 "From the garage to $9.5M in sales, this VAR knows it when it hears it over the internet," says Mark Larson in his story on SOS's roots and vision.
[Full Story]
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SECRET SAUCE: Why SOS tops the charts
 In 2007 SOS earned Cisco Customer Satisfaction Excellence status again, and remains one of Sacramento's 100 Fastest Growing Companies. What is our secret sauce?
[Full Story]
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OVERHEARD: Take call center IP to the bank
"Installing new IP capabilities led to a 63% decline in agent-handled calls, a similar decrease in call waiting time, and a projected $600,000 first-year cost savings.” -- Ted Brandes, Global Cash Access
[Full Story]
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