Hi , in this issue of CONVERGENCE for Contact Centers you'll find a new case study, the scoop on what makes our CEO tick, and early warning about our upcoming birthday party. Please take just a moment to answer the poll question at right -- answering takes only two clicks! Best,
HOT: VEGAS.com contact center is #1
VEGAS.com has won a national technology innovation award for call center technology that SOS helped to implement.
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FIT: What if 4,600 patients called you?
A new voice and data system let this health program handle more calls and cut $25,000 a year in costs.
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MEET THE TEAM: Gia McNutt, CEO
What makes our CEO Gia McNutt tick? Thousands of business people found out this month via a feature in Prosper magazine.
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OVERHEARD: Simply good people
"In terms of the engineers who work at SOS, clearly top management has high standards because their guys are not only the very best experts, they’re good people. They are committed. They are customer-focused. They really know telephony. And they really know Cisco." -- Cisco
SOS helps organizations choose and use advanced communications technology to serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses including Trader Joe's and Vegas.com have chosen the SOS team for IP communications, call center technology, and network security solutions. Clients can experience 100% return on investment in 6 to 36 months from SOS’s simple, smart, secure technology solutions. Visit us at www.team-sos.com or call 916.632.8800 x1711.
