We got quite a response to last month's telephony turnaround story -- so here is a second helping. After that see the scoop on new hire Keith Cosick, and on a cool tool developed exclusively by SOS to make clients' lives easier. I welcome feedback! Click to comment.
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SNAPSHOT: Healing VoIP pain
Bloodsource hired a well-known vendor to put in VoIP, but from the start there were painful problems. SOS helped make the phone system healthy again.
[Full Story]
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PRESS HERE: To go faster
Conceived by VoIP veteran Wendy Hawkins, SOS's SmartLaunch System helps front-line workers quickly learn a new phone system.
[Full Story]
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MEET THE TEAM: Keith Cosick
Cosick joined SOS in February 2007 after a decade with Intel Corp., most recently as a global account manager. As top talent he had many choices -- why did he pick SOS?
[Full Story]
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OVERHEARD: Are you nuts?
"If you're...considering a move to a new technology platform and you don't at least sit down with SOS, you're nuts. Who you work with day to day to put in new technology makes all the difference." -- Rob Cate, Director of Contact Center Operations, VEGAS.com
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