This issue of CONVERGENCE for Contact Centers highlights one call center's telephony turnaround story, a key SOS team member, and a June meeting and executive brief for call center pros.
Gia McNutt
SOS: Simple, Smart, Secure IP Communications
916-577-1711 or etips@team-sos.com
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SNAPSHOT: SOS helps credit union tie 14 locations with Cisco solution
Learn how Greater Nevada Credit Union's IT team resolved major telephony issues, cut costs, and improved customer service.
Full Story
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MEET THE TEAM: Claudia Sharp
The sales team puts the deal together, and the engineers implement it. Making sure the pieces fit together smoothly is Project Coordinator Claudia Sharp.
Full Story
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JUNE 14: NorCal Contact Center meeting
Meet other contact center directors, managers, supervisors, trainers and telecom support staff -- and get the inside scoop on multimedia in the contact center.
Full Story
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SECRETS OF THE PROS
Learn why advanced contact centers are leaving the rest in the dust -- and how to put this knowledge to work.
Full Story
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OVERHEARD
"Problem resolution for IT has gone from four days down to four hours. The staff is more productive...and we are saving $10,000 per year just on maintenance contracts." Full story
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