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IN THIS ISSUE |
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 In the spirit of helping you prosper in 2007, I've included in this issue links to replay a recent SOS presentation on how to profit from using multimedia and IP in the contact center, a new whitepaper on the best contact center technology solutions, and more. Happy Holidays!
Gia McNutt
SOS: Simple Smart Secure IP Communications
916-632-8800 x 1711
etips@team-sos.com
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How to do more with less next year
 Companies that use VoIP integrated with common applications will win the hearts of customers, work smarter, and be more profitable in 2007. Here's how it works.
Full Story
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Get a RealityCheck™
 Learn how your contact center is performing relative to other contact centers, using 12 key performance indicators.
Full Story
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Download the newest BenchmarkPortal whitepaper
 "All-in-One versus Multipoint Contact Center Solutions," retails for $495 but your copy is free.
Full Story
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Replay "Multimedia & IP in The Contact Center"
 Hear Vegas.com Contact Center Manager Rob Cate tell the results he's gotten from VoIP -- including an 85% increase in sales and reductions in agent headcount.
Full Story
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Meet Rob Thornton, SOS Business Practice Manager for Cisco & Microsoft Practices
 If an SOS engineer implementing any Cisco or Microsoft technology has a problem or needs help, Thornton’s the one who gets the call.
Full Story
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EVENTS - SEMINARS, TRADESHOWS |
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Save the Date: March 1st Metro Blitz
Please mark March 1st in your calendar and stay tuned for a January email inviting you to this Sacramento region high tech event.
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CUSTOMER WINS AND PROFILES |
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Customer comment
"Installing new IP capabilities led to a 63 percent decline in agent-handled calls, a similar decrease in call waiting time, and a projected $600,000 first-year cost savings.” -- Ted Brandes, Global Cash Access
Full Story
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Published by
Gia McNutt, SOS
Copyright © 2006 SOS. All rights reserved.
SOS, the leader in simple, smart, secure IP communications, has more certified implementers than any other regional firm and hundreds of customer successes since 1992. Our deep experience means we can help you quickly assess which business technology investments are right for your company. Visit us at www.team-sos.com or call 916.632.8800.
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TELL A FRIEND
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