Convergence

May 16, 2008

IN THIS ISSUE

Welcome to Issue 2 of CONVERGENCE, the SOS newsletter.

FEATURE: Answer the call to boost customer satisfaction

CASE STUDY: "IP Telephony Pays Off For Global Cash Access"

IN THE NEWS: "Taking Over"

See SOS at High Tech Direct

	TOP STORY

Welcome to Issue 2 of CONVERGENCE, the SOS newsletter.
To ensure you receive the next issue, subscribe by typing your email in the subscription box on our home page.

FEATURE: Answer the call to boost customer satisfaction
Let’s face it. Business units, and particularly call center managers, cannot work in silos any longer. Some are fighting back with business application integration.
[FULL STORY]

	GENERAL

CASE STUDY: "IP Telephony Pays Off For Global Cash Access"
See this Networking Pipeline article featuring an SOS client!

	ANNOUNCEMENTS

IN THE NEWS: "Taking Over"
See this Business Journal feature on IP telephony and SOS.

See SOS at High Tech Direct
SOS is a sponsor of the Sacramento Business Journal's "High Tech Direct" event in Sacramento on Dec 1st.
[FULL STORY]

Comments on the contents of this newsletter? Please let us know your thoughts. Interested in republishing an article you see here? Ask us about using our articles in on your web site or email newsletter.

Published by Gia McNutt
Copyright © 2005 Special Order Systems Inc. (SOS). All rights reserved.
SOS is the leading provider of integrated advanced communications solutions for midsize and small businesses. We supply voice, data, and telephony management services that enable organizations to simplify communications, enhance productivity, and leverage real-time business intelligence. Visit us at www.team-sos.com or call 916.632.8800.

TELL A FRIEND