PRODUCT OF THE YEAR: Interactive Intelligence
Interactive Intelligence Receives Product of the Year Awards for Its Contact Center and Enterprise IP Telephony Software
INDIANAPOLIS, March 3, 2009 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has received Technology Marketing Corp.’s (TMC) 2008 Product of the Year Awards for its contact center and enterprise IP telephony software.
TMC honored the Interactive Intelligence Customer Interaction Center® (CIC) and Enterprise Interaction Center® (EIC) software products for their unique integration to Microsoft’s Office Communications Server 2007, which featured a first-of-its-kind synchronized presence capability for true real-time collaboration.
“Interactive Intelligence continues to bring value to the contact center and enterprise IP telephony markets,” said TMC CEO, Nadji Tehrani. “The resulting collaboration benefits, along with other innovative aspects of its latest Office Communications Server 2007 integration, make Interactive Intelligence a most deserving winner of our Product of the Year Awards.”
Interactive Intelligence developed its CIC and EIC software products based on open, single-platform architecture with inherent multichannel processing. This architecture was designed to deliver comprehensive applications minus the cost and complexity introduced by multipoint products.
“We appreciate TMC for acknowledging the innovation that continues to drive our product development efforts,” said senior vice president of worldwide marketing, Joe Staples. “Our latest Office Communications Server 2007 integration is another step in our ongoing commitment to protect customer investments, while giving them the most feature-rich solutions on the market.”
CIC and EIC offer mid-size to large contact centers and enterprises a multitude of built-in capabilities, including SIP-based switching; multichannel routing and queuing; outbound/blended dialing; presence management; multichannel quality monitoring; workforce management; interactive voice response; unified messaging; Web self-service; e-mail response and knowledge management; and communications-based process automation.
For more information about the Interactive Intelligence solutions for contact center automation, enterprise IP telephony, and enterprise messaging, visit www.inin.com/ProductSolutions/Pages/default.aspx.
The TMC Product of the Year Awards recognize companies that demonstrate excellence in technological advancement and application refinements. For more information about the awards, visit www.tmcnet.com.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company was founded in 1994 and has more than 3,000 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is ranked among NetworkWorld’s top 200 North American networking vendors, is a BusinessWeek “hot growth 50” company, and is among FORTUNE Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence employs approximately 600 people and is headquartered in Indianapolis, Indiana. It has six global corporate offices with additional sales offices throughout North America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: http://www.inin.com.
Contact Michelle Wolting at 916.577.1711 or email.
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