NAB IT: Download our slides on customer interaction apps
SOS and Cisco presented Supercharge Your Business with Unified Communications Applications, on January 16th 2008 at the Sacramento Hyatt.
Session 2 overview -- 3 key points:
1. Customers’ expectations are rising. The upside? Out-servicing the competition is easier now that popular applications for a UC platform are available.
2. At the heart of great customer service is knowledge of the customers – their purchase history, preferences, and other information. It’s a no-brainer that putting this information at the fingertips of your customer-facing team members is critical. See applications that increase responsiveness and great service to customers plus provide examples of organizations’ 100% ROI – in the real world.
3. There is a range of expertise among integrators of unified communications applications. Learn what to ask a prospective technology partner in order to make sure that you get who you need. Ultimately, who you choose as your consultant will impact you and your organization more than what technology solution you choose.
Download our slide deck (18 slides, PDF format)
(And stay tuned! In February we'll post audio from the seminar as an .mp3 file as well.)
Need help or have a question?
Please call Michelle Wolting of SOS at 916-577-1711.
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