VEGAS.com won a silver medal in the Best Technology Innovation category at the Contact Center World Global 100 Conference.

Six hundred entries and 61 nations competed in the Global 100 Conference. The win indicates that VEGAS.com ranks second in the world for a contact center’s use of technology to enhance business performance and customer service.

Rob Cate, Director of Contact Center Operations, accepted the award on behalf of VEGAS.com. He says that since switching to call center technology implemented by SOS and developed by Interactive Intelligence, he has seen customer satisfaction ratings rise and contact center revenue increase to record setting levels. The upgrade paid for itself within a few months.

"If you're considering a move to a new technology platform, you owe it to your company, your contact center, and your customers to sit down with SOS.” said Cate. “Who you work with day to day to put in new technology makes all the difference."

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