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OVERHEARD: Plugged in


CHIEF: Lawrence McNutt named CTO


LAUNCH: New division cuts carrier hassles, costs


SOS: Rising


MAGIC QUADRANT: Partner gains recognition

Certification

SOS: Rising

With a full-time staff of 40, including six new hires in the last 60 days and at least two additional hires coming, SOS has outgrown its Rocklin headquarters. We are preparing to move to a much larger space in Loomis.
 
Meantime, we are proud to report that
  • Cisco Systems has awarded SOS its Customer Service Excellence designation again in 2007
  • The Sacramento Business Journal named SOS one of Sacramento's 100 Fastest Growing Companies again in 2007, and that
  • One SOS client, VEGAS.com, was honored in August for having the most innovative call center technology solution in North America 
When we host our 15th anniversary celebration this month, we will honor a number of clients. Many of our 200-plus clients have been with the company for over a decade. Many were early adopters of IP communications (also called VoIP, IP telephony, or converged communications) among small and midsize businesses.
 
Those ranks are swelling. According to a 2007 study by Infonetics Research, Enterprise adoption of VoIP technology in North America will double by 2010, with almost half of small and two-thirds of large organizations in North America be using it by then.  
 
“Many industry experts think we’ve reached a ’tipping point,’ and the rate of adoption will likely increase from here,” said Gia McNutt. “SOS is uniquely positioned to meet the rising demand for VoIP  among businesses.”
 
 
Next steps
 
Contact us to discuss your telephony or networking needs.
 
Our popular Business Brief “Secrets of the Pros: The SOS IP Communications Checklist” sets out the seven key steps to transitioning successfully to IP. 
 



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Wish List
Budget allowing, what is the top thing you would add or improve in your call center?
Intelligent call/interaction routing
Post-call surveys
Workforce management (optimizing staff)
Other
(Answer buttons inactive? Please click on any article then vote at our microsite.)
Tall Tales
The biggest myth about putting IP in a contact center is that it is
Too expensive
Hard to manage
Less reliable
Other


SOS helps organizations choose and use advanced communications technology to serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses have chosen the SOS team for IP communications, call center technology, and network security solutions. Clients can experience 100% return on investment in 6 to 36 months from SOS’s simple, smart, secure technology solutions. Visit us at www.team-sos.com or call 916.632.8800 x1711.


Published by Gia McNutt, SOS
Copyright © 2007 SOS. All rights reserved.
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