"SOS demonstrated how this business technology would pay off by enabling us to serve customers better and be more productive." -- Pat Risse, CEO, Risse Mechanical

See Risse Mechanical's solution and dollar-for-dollar ROI (link opens full case study at the SOS website)

Sacramento contracting firm Risse Mechanical had pushed its old phone system and network beyond their useful life. The network was unreliable, employees were missing calls, and a lot of labor went into managing faxes each day.

"Even seemingly simple communications were a challenge, and that impacted morale. Something had to change," says Risse.

"I'd read case studies about VoIP and knew it was the answer. As soon as the old phone system and server had been fully depreciated and were off the books, we began looking for a VoIP expert to design a new system. The recommendation for SOS came from an IT professional at McClellan Park.

"We were starting to work with Home Depot. I saw a tremendous opportunity for growth there, if we could get more efficient. SOS demonstrated how this business technology would pay off by enabling us to serve customers better and be more productive.

"By the time SOS put in a new reliable, high-speed network, I was convinced that they were the right company for us. They have excellent technical knowledge and customer focus. So we had them implement the phone system too. It went online a few months later...."

Risse Mechanical now has secure remote access to voice and data for 75+ mobile workers, automatic call routing, automatic dispatch to address customer emergencies, and many other features.

Continue to see Risse Mechanical's solution and dollar-for-dollar ROI (this link opens the full case study at the SOS website).

Do you need to connect a mobile workforce? Learn how in our downloadable How to Cash in on Unified Messaging Webcast.

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