The Gartner "Magic Quadrant for Contact Center Infrastructure, North America, 2007" report provides an analysis of the major vendors in the market based on their ability to execute and their completeness of vision.
The report also highlights key market trends, including the evolution from stand-alone or point-solutions, toward tightly integrated functionality with interfaces embedded within other enterprise applications.
"As I understand it, of the hundreds of vendors associated with the contact center, only fourteen were selected to be included in the report," said Gia McNutt, CEO of SOS. "Interactive Intelligence deserves this recognition, and we congratulate them."
SOS helps organizations choose and use advanced communications technology to serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses have chosen the SOS team for IP communications, call center technology, and network security solutions. Clients can experience 100% return on investment in 6 to 36 months from SOS’s simple, smart, secure technology solutions. Visit us at www.team-sos.com or call 916.632.8800 x1711.
