If your contact center relies on a traditional PBX system, you are probably losing money every day. The good news is, you can turn your contact center into a profit center in a matter of weeks.
Examples of reliable, secure, multimedia and IP-enabled contact centers are all around us. Independent research shows that most businesses – including those with contact centers - are retiring legacy PBX systems, giving VoIP the ultimate vote of confidence.
By 2010, 50% of small and 75% of large organizations will be using VoIP. That’s because, particularly for contact centers, the payoffs of Voice over IP (or VoIP, also called IP telephony) include:
- Cost reductions
- Higher profits
- Improved customer loyalty
- Better remote agent support
Add flexibility, growth, and disaster-recovery and you’ve got a compelling business case.
Take our customer Global Cash Access, for example. They installed an IP platform and reaped a 63% reduction in agent-handled calls, improved customer service and flexibility, and a savings of $600,000 in the first year alone.
Another customer, VEGAS.com - the largest travel tourism website in the world - has increased customer service efficiency by 87% with 50% fewer agents since rolling out VoIP and automation in their contact center.
If multimedia and IP technology for your contact center sounds worth evaluating, why not learn from those who already have completed their rollouts and calculated their ROI?
No projected savings, no estimated savings, rather real dollars in the door.
About SOS
SOS helps organizations choose and use advanced communications technology to
serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses have chosen the SOS team for IP communications, call center technology, and network security solutions.
SOS's customer contact center solutions put vital customer data at agents' fingertips, improving service and sales.
We are headquartered near Sacramento in Rocklin, California. For more information, visit www.team-sos.com or call 916-632-8800 x 1711.
