American River Bankshares (AMRB) is the parent company of American River Bank, North Coast Bank and Bank of Amador, and has 13 office locations.
"Because of AMRB's growth, we were in the process of having a telcom audit performed when I came in, and got a recommendation to use an in-house system," says Kevin Bender, CIO at American River Bankshares, the parent company of American River Bank, which has offices in Sacramento, Placer, Sonoma and Amador Counties. "AMRB had a prior relationship with SOS, and, based on good earlier experiences, we wanted to expand their role."
Through consultation with Bender and other stakeholders, SOS created a detailed picture of the company's resources and long-term business needs. AMRB needed to ensure its experienced staff was accessible, working efficiently, and able to provide the high level of advice and service to its Clients that is its hallmark. AMRB needed a robust, reliable, integrated business communications environment that would pay for itself after implementation. The challenge would be to control upfront costs and maximize uptime while migrating to the new system.
SOS helps organizations choose and use advanced communications technology to
serve customers better, work smarter, and increase profits. SOS is a nationwide expert in voice and data solutions for business, including Voice over IP (VoIP). Since 1992, hundreds of businesses have chosen the SOS team for IP communications, call center technology, and network security solutions.
SOS is headquartered near Sacramento in Rocklin, California. For more information, visit the Company's website at www.team-sos.com or call 916-632-8800 x 1711.
