SECRETS OF THE PROS
Secrets of the Pros -- Defining the Benefits of IP & MM in the Contact Center
New technology has made the business of contact centers more competitive than ever. Those that embrace Internet Protocol and Multimedia technology are leaving the rest in the dust.
"Defining the Benefits of IP & MM in the Contact Center," a March 2007 executive brief from SOS, shows how a contact center can increase its efficiency, reduce staff turnover and provide better customer service, all with equipment that carries a high return on investment.
Using real-world examples, this executive brief shows how ordinary telephones are no longer enough for contact centers to meet rising customer expectations. By using technology that can meet the customers in the way that makes them feel the most comfortable -- phone, e-mail, online, fax or text chat -- contact centers can build customer loyalty.
Get this brief (value $199).
[PRINTER FRIENDLY VERSION]
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