If you're evaluating multimedia and IP for your contact center, why not learn from those who already have completed their rollouts, and an expert who has assisted over 400 companies in improving their customer service strategy while minimizing costs per call? 

Learn how Vegas.com increased sales by 85 percent, tripled agent efficiency and significantly reduced operating costs after installing new IP capability and deploying contact center automation software.

Also, hear from Dr. Jon Anton, director of benchmark research at the Center for Customer-Driven Quality at Purdue University and executives at Interactive Intelligence and SOS.

Listen to this webinar