Say a company had many small offices scattered over a wide geographic area. The sales staff at one office might be swamped with calls while the staff at another office might be sitting idle.

A business VoIP system can catch the rollover calls and automatically look for the next available salesperson in any of the other offices. Customers will get to ask their question of a real person right away, though the person answering the phone may even be working from home in a different region.

And, if a repeat customer is calling, VoIP enhanced with customer contact center software can show key information on a computer screen before the staff even answers the phone, such as order status, delivery preferences, buying history and more.

A specialist in computer telephony integration can help you weigh the value of such messaging options as Voice Mail, Unified Messaging, Screen Pops, Interactive Voice Response (IVR), and Network Faxing. Then they can help design and put in a custom system that your IT guru can maintain at peak performance.

The most important aspect of VoIP is that it is growing and here to stay. As Ken Dulaney, the distinguished Gartner Group analyst, puts it: VoIP "represents the 'dial tone' for the future."

Next steps:

Contact SOS to discuss a network readiness assessment
Almost every network needs to be modified in some way before it can support the most advanced communications technology. SOS is ready to collaborate with you to assess your business needs and network infrastructure, including network topology, bandwidth, switching and routing infrastructure, and security. Assessment results enable us to recommend the best solution, predict project budget and timeline, and provide other cost-conscious guidance. Call 916-632-8800 x 1711 or email us.