The process of moving voice conversations using the IP protocol isn't a radical new idea. In fact, the basic technology for using advanced packet services like frame relay, ATM and IP for transporting voice between corporate sites is several years old. The trick with VoIP is to reconfigure a network to accommodate the technology without compromising security. Without an existing data network to piggyback on, VoIP can get expensive.

Networks have to be designed to support VoIP -- and advanced communications providers like SOS (www.team-sos.com) are coming to the rescue.

Whether you decide to use an outsourced provider or migrate to VoIP yourself, here are some steps to transition to VoIP:

1. Understand your business and your vision
2. Understand the positioning of offerings in the marketplace
3. Evaluate your infrastructure
4. Manage your investments
5. Evaluate your present partnerships
6. Select a solution
7. Establish an implementation plan