Where do the Googles of the world fit in the world of libraries? And how can libraries compete, complement, or cooperate? Find out the answers to these question in a three-part series. This first part explores the strengths and weaknesses of Google types.
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In this article, the second of a three-part series, Mary Lee Kennedy looks at the role of personas in establishing service level standards. See how asking library non-users for their expectation of libraries might give us all a new perspective.
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