It's Time to Secure and Endure
You've made it through what we hope is the worst. What now? It's time to make sure you are getting the most out of your F&I and Service departments. Have you done due diligence to have the best F&I provider? Are the products you are offering the smartest for your customers? Do you have a clear plan for service drive profitability? If not, it's time to batten down the hatches...
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Get Smart About Service Drive Profits
Although it might be assumed that there is more service work because people are keeping their vehicles longer, that work and the resulting revenue isn't necessarily going to dealers. As warranties expire, more repairs are performed by aftermarket operations. J.D. Power and Associates is projecting that parts and service revenues at dealers will fall 20 percent, bottoming out in 2013.
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Guide to Handling Objections: Pre-Paid Maintenance
Offering a Pre-Paid Maintenance Program can be one of the easiest ways to drive consumers back into your dealership. This month's Guide to Handling Objections offers simple ways to deal with customer objections to Pre-Paid Maintenance.
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