Safe-Guard Products International, LLC
Thursday, August 7, 2008 Volume 1 Issue 8  

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Contents
Free One-Year Offers Can Drive Customers to Long-Term F&I Product Adoption
Keep Up with Change by Offering a Full Line-Up of Products
Education is More Important Than Ever: Attend the F&I Conference & Expo
Prepared F&I Managers are Even More Essential in the Face of Declining Sales
Guide to Handling Objections: Roadside Assistance
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Guide to Handling Objections: Roadside Assistance

Objection: I have roadside assistance with AAA.

Response: Great, obviously you already see the benefits of roadside assistance. Which AAA coverage do you have? AAA standard @ $64* per year? Or, AAA Plus @ $96* per year?

If Standard: Use Safe-Guard vs. AAA comparison.

If Plus: With AAA, you’ll be paying approximately $500* over 5 years, and you still won’t have protection from roadside hazards. For only $_____ per month, you can have both Safe-Guard’s Roadside Assistance and Tire & Wheel Road Hazard Protection Plan. Your tires are the only parts of your vehicle that touch the ground, and tire and wheel repairs are the most expensive repairs you will have that are not covered by the manufacturer’s warranty. Why don’t you add this valuable protection?

Objection: My family has always used AAA.

Response: Do all drivers in your family have AAA? Safe-Guard Roadside covers the car, not the individual, so anyone driving the covered automobile is protected. Also, with AAA, you must renew your policy by writing a check every year, while Safe-Guard’s program is available for up to 5 years and can be added to the price of your vehicle.

Best Practices

1. Know your product! Many manufacturers do not provide factory roadside assistance. Others, like Mercedes-Benz, do not provide towing unless the breakdown is due to failure of a covered part. Present your customer with a copy of owner’s manual detailing what’s covered by factory roadside assistance.

2. Present it as an “upgrade” to limited factory coverage.

3. Sell the combo product, Safe-Guard’s Roadside Assistance and Tire & Wheel Road Hazard Protection Plan. Point out that the factory offers NO coverage for roadside hazards.

4. Stay current on AAA Membership Benefits and rates. For example, in the South, AAA’s Membership Benefits Chart can be found online at www.aaasouth.com/membership.asp.*

*Rates and comparison chart based on AAA Auto Club South information, April 2, 2008.



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