General readings of interest
Information visualization is about to go mainstream. While it may not be the killer application some expect, “infoviz” is going to help users to manipulate data in wholly new ways. ‘Grokking the infoviz.’ The Economist. June 19.
http://economist.com/science/tq/displayStory.cfm?story_id=1841120 Advanced scanning technology makes it possible to
reconstruct documents previously thought safe from prying eyes, sometimes even pages that have been ripped into confetti-size pieces. And although a great deal of sensitive information is stored digitally these days, recent corporate scandals have shown that the paper shredder is still very much in use. Modern image-processing technology has made the rebuilding job a lot easier. ‘Picking up the pieces.’ Douglas Heingartner. New York Times, July 17.
http://www.nytimes.com/2003/07/17/technology/circuits/ Knowledge management (KM) has often been characterized by a pack-rat approach to content: Save it; it may prove useful some time in the future. The focus of
intellectual capital management, on the other hand, is on those pieces of knowledge that are of
business value to the organization. ‘Mining grey matter before it vanishes.’ Kimiz Dalkir. DM Direct, July 18.
http://www.dmreview.com/editorial/dmdirect/dmdirect_article.cfm?EdID=7097&issue=071803Knowledge management isn't CRM or content management, but a way to acquire, retrieve, adapt, and reuse information that in turn improves the bottom line When you put all this together--acquiring, retrieving, adapting--it becomes clear that through knowledge management, support organizations can answer questions and resolve problems using, reusing, and adding to, information that exists all over the company. There are four best practices that are critical to the success of a knowledge management solution. ‘What knowledge management isn’t.’ Tom Hresko. DestinationCRM, July 21.
http://www.destinationcrm.com/articles/default.asp?ArticleID=3288Learning the basics of how to
read an extended email header may help you identify the appropriate ISP for sending complaints about abuse. It may also prevent you from falling victim to a con artist. ‘Instruct on the basics of determining the origin of an email.’ Virtual Chase.
http://www.virtualchase.com/researchskills/quality_emailheader.htmlInvestors in England and Ireland fell prey to a scam involving a bogus biometrics security firm. This scam was a bit more difficult to detect. The
fake business used a receptionist service and maintained a Web site. The Web site "manufactured histories for the company's top executives by lifting publicly available biographical information belonging to executives at Evive Corp., a legitimate security company based in Bethesda, Maryland. ‘Investors duped by bogus biometrics company.’ Genie Tyburski. The Virtual Chase, July 21.
http://www.virtualchase.com/tvcalert/jul03/21jul03.html#bogus Avoiding predictable keywords and using different methods to introduce variety into your
passwords makes it easy for you to remember them but virtually impossible for others to guess them. Here are some tips on creating winning passwords. ‘Secrets to the best passwords.’ Peter Gregory. ComputerWorld, July 14.
http://computerworld.com/securitytopics/security/story/0,10801,82883,00.htmlWe often need heuristics (a mental shortcut or rule of thumb) and biases as a way of navigating the swirling sea of information, decisions and choices while quickly sorting the “chaff from the wheat” in our daily lives. To better understand how people’s distortions, shortcuts and biases affect how you market to various stakeholders, you should be aware of people’s
thinking patterns and perceptual filters, including your own. ‘What are your biases and heuristics?’ Michael Perda. MarketingProfs, July 22.
http://www.marketingprofs.com/3/perla9.aspLists are perhaps the most widely used method for managing tasks, and the variety of ways to use them is nearly endless, but here are a few types and how to use them. ‘A list for better lists.’ Chuck Martin. July Darwin.
http://www.darwinmag.com/read/070103/list.htmlPush technology promised to revolutionize the way we gathered content and was to render the traditional Web search engine obsolete — so why hasn't it? A closer look at the problems associated with the three traditional push delivery methods. ‘Push technology: still relevant after all these years?’ Paul Chin. July 23, IntranetJournal.
http://www.intranetjournal.com/articles/200307/ij_07_23_03b.html Increased competition, patent challenges, more stringent approval and marketing regulations, pressure to reduce prices - what's a pharmaceutical company to do? Some answers can be found in the 2003 Vision & Reality Report, produced by Cap Gemini Ernst & Young and INSEAD. The report, based on extensive research of major stakeholders in the healthcare industry, outlines five pivotal issues affecting the future success of pharmaceutical firms. Requires registration. INSEAD.
http://knowledge.insead.edu/article.cfm?id=584&uncat=10 Corporate psychology encompasses the veteran fields of industrial and organizational psychology. But it also includes the psychological aspects of the management of human resources. Article includes links and descriptions of relevant sites. ‘The Psychology of Corporations and Corporate Officers.’ Sam Vaknin. July 23
http://www.freepint.com/issues/240703.htm#tips Not every speaker will remember all they wanted to say, or in what order to say it. Using notecards as backup can help provide a smooth, effective
presentation. ‘There’s nothing wrong with taking written notes to the podium.’ Mary Fensholt.
http://www.presentations.com/presentations/delivery/article_display.jsp?vnu_content_id=1934956 The web contains a wealth of product reviews, but sifting through them is a daunting task. Ideally, an opinion mining tool would process a set of search results for a given item, generating a list of product attributes (quality, features, etc.) and aggregating opinions about each of them (poor, mixed, good).
Print clipping services have been providing
competitive intelligence for some time. (very technical) ‘Mining the peanut gallery: opinion extraction and semantic classification of product reviews.’ Dave Kushnal, et. al. 2003
http://www.kushaldave.com/p451-dave.pdf Extensive powerpoint presentation overview of
visualization techniques and examples of the types of displays. ‘Visual data mining: background, techniques, and drug discover applications.’ Daniel Keim et. al. KDD 2002 conference.
http://www.informatik.uni-konstanz.de/~keim/TutorialNotes/KDD02Tutorialcolor.pdf A recent case of
cybercrime highlights the potential risk of using public Internet terminals. Juju Jiang installed software that logs keystrokes on Kinko terminals, and captured more than 450 user names and passwords, and used them to access and open bank accounts online. Encrypting e-mail and Web sessions does nothing to combat keystroke loggers. ‘Use of public terminals carries risks.’ Anick Jesdamm, AP. July 23.
http://www.intellisearchnow.com/mp_pwrpub_view.scml?ppa=7iempYZelnnqqvZUkg%7DGJ%7BbfeiZ%21 Some serious computer scientists, although cautious about the promise of the
Semantic Web, are ultimately optimistic that it will be everything developers are hoping for -- an online source for all of the knowledge humanity has created in science, business and the arts. The future of human knowledge; the semantic web.’ Gene Koprowski. July 28, TechNewsWorld.
http://www.technewsworld.com/perl/story/31199.html The definition of last-minute varies by type of
travel. For flight and hotel stays, it can be a week or less; for vacation packages, it's anything within two weeks. However you define it, last-minute bookings on the Internet are soaring. What follows is a step-by-step strategy for finding last- minute deals online. ‘Web-savvy searches make last-minute travel possible.’ Michael Shapiro, Aug. 3, San Francisco Chronicle,
http://www.sfgate.com/cgi-bin/article.cgi?f=/chronicle/archive/2003/08/03/TR131655.DTLscip.online, issue 37, August 8, 2003
