Today’s cars are more sophisticated and technologically advanced than ever before. Correctly diagnosing and correcting problems or just performing standard maintenance may require specialized tools, parts and procedures authorized Hyundai Service departments are equipped to handle anything that might come up.
“Every one of our service managers and technicians gets extensive training on each of our new models and tools” said Frank Ferrara, Executive Vice President of Customer Satisfaction for Hyundai Motor America. “Whether it’s a simple oil change or a major repair, our goal is to ensure that every service visit is handled efficiently and customers drive away happy.”
Today’s Hyundai models are engineered and built for the long-haul and the maintenance schedule and warranty reflect it. For example a 2012 Hyundai Sonata only requires a regular maintenance visit every 7,500 miles. Factory trained technicians have genuine Hyundai parts like air and oil filters in stock to make sure owners drive away from their visit in a car that runs as well as it did the day they purchased it.
Thanks to their familiarity with how things are supposed to look and function on every Hyundai, during an inspection these technicians have an improved chance of noticing potential problems and correcting them before they become serious.
Every new Hyundai is covered by America’s best powertrain warranty for 10 years or 100,000 miles. A manufacturer has to have confidence its vehicles will last to provide that level of coverage and Hyundai stands behind every new car and crossover it sells.
Whether it’s a suspension link damaged by a severe pothole or a sensor causing a “Check Engine” warning, when something unexpected does happen, Hyundai service managers and technicians have the expertise and access to the tools and parts needed to get customers back on the road with minimal disruption.
When you aren’t feeling well and you need to see a doctor, it helps if they have access to your medical history when determining what is normal and what is out of the ordinary and the same goes for your car. When owners take advantage of Hyundai authorized service, the technicians have access to a full computerized service history of everything that has been done to that vehicle.
If a problem should recur, having that history available can help guide the technician to what may be a deeper root cause or it may just point an anomaly caused by the owner’s driving patterns or where they drive.
Hyundai is committed to continually improving all of the vehicles that wear the “H” badge. New models are tested for millions of miles before they go on sale and engineers try to anticipate every usage condition. When unexpected problems happen in the field, authorized Hyundai service centers can feed that information back to the engineering teams that are making each new generation of Hyundai vehicles better than those that came before.
That’s why if a Hyundai owner does get stranded by a problem, the five years of complementary roadside assistance will provide a tow back to Hyundai service center rather than just dropping the car off at the nearest corner garage.
“From our designers and engineers, to the workers that put vehicles together at the factory to our service technicians, Hyundai is committed to making the ride smoother for our customers,” said Ferrara. “No matter where the road takes you, Hyundai authorized service will do its best to remove the bumps.”