Constructing the Service Management Building
by Ron Hill, Solutions Consultant, RightStar Systems
Organizations frequently know what they want from a Service Management implementation but have no idea how to get there. As in the construction business, it's important to develop a plan up front and remain committed to it. How would a Service Management project work out if it was handled like the construction of a new building?
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Managing Data Center Complexity
by Alan Shaeffer, General Manager, RightStar Systems
Data centers today are becoming increasingly complex. New best practice methods are needed to not only keep up with this complexity, but to address the constant drive for efficiency, greening, reliability, and agility.
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