RightStar Newsletter

May 2009

Friday, February 10, 2012

Contact Information

RightStar Systems
100 East St., SE, Ste #202
Vienna, VA 22180
703.242.7200
www.rightstarsystems.com
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In This Issue

Spreading the ITIL Gospel

PKI AREA Connector Achieves BMC Technology Alliance Validation

RightStar President Dick Stark Interviewed on The Leaders Spot Radio Program

BMC Software Named a Leader in IT Asset Life-Cycle Management by Independent Research Firm

BMC Demonstrates the Value of ITIL at Telvent

10-Minute Tech Review: Alignability Process Model

Discover Opportunities for IT in this Challenging Economy

Learn How to Double ROI in One Year with Workload Automation

In the News: Leaving PCs on Overnight Costs Companies $2.8B a Year

Faster Time to Value through Education

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Spreading the ITIL Gospel
by Nikki Haase, Director of Process Consulting and Training, RightStar Systems

Many organizations I work with have one or two ITIL enthusiasts who promote its adoption throughout IT. These champions often face indifference, ignorance, or outright resistance. To help them overcome these internal challenges, I encourage the ITIL promoters to start small and focus on ITIL’s tangible benefits.
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PKI AREA Connector Achieves BMC Technology Alliance Validation
RightStar's PKI AREA Connector, a Common Access Card (CAC) interface with transparent operation to the end-user, successfully underwent a third-party testing process to validate the product's functionality with BMC Remedy AR System.
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RightStar President Dick Stark Interviewed on The Leaders Spot Radio Program
Discussion topics include leadership philosophy, RightStar's recent acquisition of Progressive Service Management, and realizing the value of IT service management in a down economy.
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BMC Software Named a Leader in IT Asset Life-Cycle Management by Independent Research Firm
Forrester Research just released a new report, The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009. Out of eleven vendors surveyed in the report, BMC received the top score for IT asset management strategy.
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BMC Demonstrates the Value of ITIL at Telvent
The company estimates the new platform will deliver a 370% return on investment (ROI), totalling $5.5m over the 30 month project lifecycle. Telvent breaks the ROI down to 193% from improved IT management and 177% coming from new customer revenues and expanded orders from existing customers.
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10-Minute Tech Review: Alignability Process Model
RightStar's latest 10-Minute Tech Review provides a high-level demonstration of BMC Alignability for Service Desk Express.
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Learn How to Double ROI in One Year with Workload Automation
With the right guidance based on a proven methodology, and with a scheduling solution that provides IT workload automation, you can improve service levels while cutting costs.
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Discover Opportunities for IT in this Challenging Economy
With the right approach, processes, and technology, it’s possible for IT to provide higher-quality services for a lower cost, while also empowering the business to position itself to take advantage of the growth potential that will occur when the economy rebounds. Get the details in this article by Jim Grant: Unlock the Hidden IT Opportunities in Troubled Economic Times

In the News: Leaving PCs on Overnight Costs Companies $2.8B a Year
As detailed in a recent USA TODAY article, U.S. companies are wasting billions of dollars annually and causing significant environmental damage by failing to shut down computers when not in use.
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Faster Time to Value through Education
New BMC IT Service Management v7.5 Training
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