Measuring Service Management ROI
by Dick Stark, President, RightStar Systems
The ability to accurately measure ROI is essential for demonstrating the value of IT, identifying underperforming areas, and justifying further investments. It is even more important in the current environment, with a volatile economy and tightening budgets.
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MagicMobile Achieves BMC Technology Alliance Validation
RightStar's MagicMobile, a wireless solution for managing IT processes remotely and in real-time, successfully underwent a third-party testing process to validate the product's functionality with BMC Service Desk Express.
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