RightStar Newsletter

August 2008

Friday, February 10, 2012

Contact Information

RightStar Systems
100 East St., SE, Ste #202
Vienna, VA 22180
703.242.7200
www.rightstarsystems.com
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In This Issue

Make a Difference...On Your Service Desk

RightStar Named to CRN Magazine's Fast Growth 100

Live Seminar: Secrets to Successful Virtualization

BMC Thought Leadership

Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL

Webinar: Accessing BMC Remedy Through Your Handheld Devices

Enable Business Growth with Service Support

Data Center Automation Defined

Five Steps to Gaining Control in Your Data Center

Infrastructure Management: The Best Way to Prioritise IT Incidents

Data Management: Using DB2 Explain tables to proactively tune SQL

See How BMC CONTROL-M 6.4 Takes the Fear Out of the Unknown

Hidden Risk In Your Change Management Processes

ITIL V3 Certification Training Update

Meeting Request

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Make a Difference...On Your Service Desk
by Dick Stark, President, RightStar Systems

For as long as I’ve been involved with support systems, contempt for the service desk by the rest of the organization has been a recurring theme. It doesn’t have to be this way. Follow these tactics for service desk improvement and start making a difference in your organization.
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RightStar Named to CRN Magazine's Fast Growth 100
Two-year growth rate of 331 percent vaults RightStar into top ten of fastest-growing companies.
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Live Seminar: Secrets to Successful Virtualization
August 27, 2008, Washington, D.C.
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BMC Thought Leadership
CMS, Green Technology, Service Desk, Predictive Intelligence, ITIL, and More.
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Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL
Peter Armstrong, corporate strategist for BMC Software.
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Webinar: Accessing BMC Remedy Through Your Handheld Devices
August 26, 2008, 2:00 PM EDT
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Enable Business Growth with Service Support
People depend on you to improve service delivery and enable business growth. Without business-relevant ways to measure processes, it’s tough to know where to improve.
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Data Center Automation Defined
Independent Forrester Research on Infrastructure Management
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Five Steps to Gaining Control in Your Data Center
Learn how to take a well-planned incremental approach to service automation. Address your most critical areas first, and then continue to improve those areas while adding more capabilities.
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Infrastructure Management: The Best Way to Prioritise IT Incidents
The purchasing system is down. Executives can’t send mobile email. A print server in shipping and receiving has failed. How should you prioritise IT incidents?
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Data Management: Using DB2 Explain tables to proactively tune SQL
The latest releases of DB2 for z/OS introduce new tables that can significantly improve your SQL query performance, but if used incorrectly can actually degrade response time.
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See How BMC CONTROL-M 6.4 Takes the Fear Out of the Unknown
Your batch processes are far too critical to the business to suffer downtime.
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Hidden Risk In Your Change Management Processes
Any disruption to mission-critical batch processes can cause extensive damage to the business through downtime, lost revenue, contract penalties, and more.
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ITIL V3 Certification Training Update
Selecting the Best Class.
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