Mobilize Your Service Desk
by Dick Stark, President, RightStar Systems
Widespread use of wireless PDA devices has helped businesses increase productivity and reduce overall costs. Too few organizations, however, are investing in remote service management tools to make their IT departments more productive. The benefits of doing so are significant and quantifiable.
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Washington, D.C.-Area SDE User Group
Thursday, July 24, 2008
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Special Forrester Report: Inefficient Application Problem Resolution Can Hurt Business
Application developers spend nearly one-third of their time resolving problems instead of developing new applications or application functionality. What’s more, on average, application problems take more than six days to resolve.
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Improving Business Processes Remains No. 1 Priority, Says Gartner
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InfoWorld Singles Out BMC Application Problem Resolution as a 2008 Technology of the Year
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