ITIL in a Box
by Dick Stark, President, RightStar Systems
What is your ITIL maturity level? At almost every RightStar monthly webinar, we poll the audience and ask whether ITIL is used as an organizational framework for service management. What we've found is that an ever increasing majority insist that ITIL is their de facto service management standard. In practice, however, we find this is rarely the case.
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Webinar: Aligning SDE with ITIL Standards
Wednesday, June 11, 2008, 2:00-3:00 PM EDT
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