RightStar Newsletter

March 2008

Friday, February 10, 2012

RightStar Systems

Contact Information

RightStar Systems
100 East St., SE, Ste #202
Vienna, VA 22180
703.242.7200
www.rightstarsystems.com
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In This Issue

20-Minute Miracles

BMC Service Desk Express 9.6 Overview

Inside the Service Desk Library

Virtualization lowers your TCO, raises your ROI

BMC Service Management

ITIL® Implementation

New Thought Leadership White Paper Available on ITIL, Open Source, and BSM

Infrastructure Management

Using Open Source as the Glue

Don't miss the opportunity to learn what's new at BMC

ITIL and Process Training

COBIT Training

Meeting Request

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20-Minute Miracles
by Dick Stark, President, RightStar Systems

In the service management field, it can seem like there aren't enough hours in the day to meet all of your responsibilities. By taking a little bit of time to focus on your personal effectiveness, your work will start to become more manageable. Perform a 20-minute miracle to boost your productivity and contribute more to the success of your IT department.

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BMC Service Desk Express 9.6 Overview
Webinar: April 2, 2008, 2:00 - 3:00 PM EDT

RightStar Systems is hosting a live demonstration of the latest version of BMC Service Desk Express. Join us to see the major new features included in this release, learn about the functional improvements of SDE 9.6, and ask questions of a Service Desk Express expert. Version 9.6 contains a number of significant upgrades, including:

Simplified administration of the application
More intuitive user interface
Improved security features

Presenter: Nikki Haase, Director of New Business Solutions, RightStar Systems

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Inside the Service Desk Library
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Virtualization lowers your TCO, raises your ROI
Lower the Total Cost of Ownership of Your Data Center

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BMC Service Management
Ensure a Quick, Cost-effective, and Efficient Implementation of the BMC Remedy IT Service Management Suite

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ITIL® Implementation
Reduce the time needed to implement ITIL® processes by more than 50 percent.

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New Thought Leadership White Paper Available on ITIL, Open Source, and BSM
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Infrastructure Management
Solve a New Class of Problems in End-to-end Performance Monitoring

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Using Open Source as the Glue
Podcast interview with Ron Michael, lead platform administrator for R&D at BMC Software
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Don't miss the opportunity to learn what's new at BMC
Are you staying up-to-date with the features and functionality of your BMC solutions? Are you interested in learning how our latest releases can add value to your organization? BMC Educational Services can help.
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ITIL and Process Training
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COBIT Training
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