The Best Service is No Service
by Dick Stark, President, RightStar Systems
I recently attended a teleconference led by Bill Price, author of the soon-to-be-released book The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. Bill has some thought-provoking ideas that can be applied to improving the efficiency of service desks and increasing end-user satisfaction.
[access full story]
|
|
Trends in the Service Management World
A Report from the Pink Elephant ITIL Conference
by Nikki Haase, Director of New Business Solutions, RightStar Systems
In February, I attended the Pink Elephant ITIL Conference in Las Vegas. The conference was one of the few places in the world where I could wear my new ITIL Service Manager pin around people who appreciated its significance—including ITIL v3 authors, many of whom were presenting.
[access full story]
|
