Holes, Not Drill Bits
by Dick Stark, President, RightStar Systems
At the RightStar Odyssey cruise ITIL event, held on November 14, keynote speaker, Michael Nieves, co-author of the ITIL V3.0 Core book on Service Strategy, pointed out that the ability to work in service is critical. This was made very apparent when no one raised their hand when asked if they worked on a farm or in manufacturing. Michael further pointed out that “no organization cost cuts their way to greatness.” This has obvious implications for service as a key strategy for our customers’ IT organizations.
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BMC is Serious About BSM
Author Michael Biddick interviews senior BMC Software executives, Jim Grant and Cos Santullo.
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BMC AppSight Application Problem Resolution System
BMC AppSight performs automated problem resolution in SOA implementations to alleviate and eliminate application problems.
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Forbes.com - "BMC is the Bomb"
"After reporting better-than-expected second quarter profit and sales the stock shot up even as the technology sector as a whole took a nosedive."
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Gartner Service Desk Magic Quadrant
Out of eight vendors that made the Magic Quadrant, BMC came out on top for our “Ability to Execute” and “Completeness of Vision”
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